Microsoft Active Directory Hardware Troubleshooting Customer Service Consultant   Requirement id 155958 Job title Consultant Job location in Madison, WI Skills required Computer Software Systems Experience, Operating Systems, Microsoft Active Directory, Hardware Troubleshooting Customer Servic Open Date 14-Nov-2025 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Computer Software Systems Experience, Operating Systems, Microsoft Active Directory, Hardware Troubleshooting Customer Servic Start date : 01/05/2026 End Date : 06/30/2026 Submission deadline : 11/21/2025 4:00:00 PM Client Info : UW - Madison Note: * Interview Process: First round via Teams, Second round On-site in Madison. * Duration of the Contract: 6/30/2026 with potential for extension * Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison. Description : This position reports directly to the IIT User Support Services Manager andwill be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Required Skills: Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required. Hardware and software troubleshooting skills are required Able to work in a team as well as independently Experienced in providing professional and courteous customer service is required AdditionalSkills Excellent verbal and written communication skills is preferred Three or more years relevant work experience with Windows 10/11is preferred. Experience with a ticketing system such as JIRA Two or more years relevant work experience with OSX is preferred. Experience and knowledge of computer securityis preferred. Job Responsibilities • Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently • Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision • Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures • Documents inquiries and responses and recommends procedural improvements to unit leadership Job Title in Contract: Desktop Support IV Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155958 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Computer Software Systems Experience job openings in Madison, WI Jobs List Desktop Support IV - 141660 Create date: 11-Apr-2025 Start date : 05/12/2025 End Date : 06/30/2025 Submission deadline : 4/18/2025 4:00:00 PM Client Info : UW - Madison Note: * Interview Process: Multiple rounds of virtual interviews. * Duration of the Contract: 6/30/2025 with potential for extension * Onsite or Remo.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Computer Software Systems Experience job openings in other states Jobs List NCDOT - Specialist- Expert (775350) Create date: 25-Aug-2025 Start date : 10/20/2025 End Date : 10/19/2026 Submission deadline : 08/29/2025 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : The NCDIT-Transportation is seeking an Expert Specialist resource for .... (This job is for - job Jobs in NC Huntersville Specialist - (in Huntersville, NC)) DelDOT Product Specialist 1 (676873) Create date: 02-Mar-2022 Start Date :03/28/2022 End Date :07/01/2022 Submission Deadline: :03/8/2022 Client Info: DELDOT- TECHNOLOGY & SUPP Note : * Agency Interview Type: iLinc Web Cam Interview Only Description: The Product Specialist is the expert for a technical develo.... (This job is for - Troubleshooting Jobs in DE Newark Specialist - (in NEWARK, DE))     (Consultant: Computer Software Systems Experience, Operating Systems, Microsoft Active Directory, Hardware Troubleshooting Customer Servic in Madison, WI)

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