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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Inventory Analyst
(Jobs in Madison, WI)
 
Requirement id 153894
Job title Analyst
Job location in Madison, WI
Skills required ITSM Tools, Inventory, Business Analysis,
Open Date 16-Jun-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Analyst: ITSM Tools, Inventory, Business Analysis,

Start Date :7/1/2025
End Date :06/30/2026

Submission Deadline :6/18/25 at 4:00 PM CST.

Client Info : DOT

Note:

* Interview Process: Teams meeting

* Duration: 6/30/26 with possibility for extension

* Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. 100% remote in the State of Wisconsin.


Description:

Job Description

This position performs technical and consultant duties for the Telecom Support Team in the Bureau of Information Technology (BITS). The Business Analyst will procure, inventory, and support telecommunications services and the unified communications environment. The Telecom Support Team is the central point of contact for all DOT Telecom related incidents and service requests. The role of the Analyst is to provide first line support for all customers utilizing the Department of Transportation IT services. The Analyst is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

This position will assist in the implementation of the new ITSM tool by being the subject matter expert on all telecom devices/products, working closely with the current Cherwell team.

Daily Tasks

• Work on daily tickets that include iPhone and iPad orders.
• Work with DOT Telecom Coordinators.
• Investigate customer questions.
• Solve issues coming directly from DOT customers.
• New ITSM tool Project team meetings when requested to attend.
• Work on documentation.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 153894 while calling.
 
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(Analyst: ITSM Tools, Inventory, Business Analysis, in Madison, WI)
     
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