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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk - - Consultant
(Jobs in Lansing, MI)
 
Requirement id 3549
Job title Consultant
Job location in Lansing, MI
Skills required Help Desk, -, -,
Open Date 04-Apr-2011
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Help Desk, -, -,

NOTE(1):Contractors are limited to One (1) candidate per position


Duties include answering telephone call inquiries and providing first level day-to-day technical support to employees for network infrastructure, telecommunications, and desktop systems.
Responsible for logging Remedy tickets, researching and resolving complaints, and escalating calls to Level II support teams. Help Desk Analyst ensures customer satisfaction by providing problem status and client follow-up. The candidate must have knowledge of commonly used concepts, practices, and procedures within information technology. Relies on instructions and pre-established guidelines to perform the functions of the job. This position prefers an associates degree and requires 0-3 years of experience in the field or in a related area.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 3549 while calling.
 
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(Consultant: Help Desk, -, -, in Lansing, MI)
     
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