Help Desk - Consultant (Jobs in Atlanta, GA)   Requirement id 158723 Job title Consultant Job location in Atlanta, GA Skills required Help Desk, Service Desk, -, Open Date 23-Jul-2026 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Service Desk, -, Start Date : 8/24/2026 End Date : 06/30/2027 Submission Deadline : 7/28/2026 Client Info : DCA Note: *Agency Interview Type : Either Web Cam or In Person *Work Arrangement : Hybrid *LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Description: Agency: Department of Community Affairs (DCA) The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment. Essential Duties and Responsibilities: Customer Support •Serve as the first point of contact for IT incidents, service requests, and technical inquiries. •Provide remote, phone, email, chat, and desk-side technical support to end users. •Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues. •Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers. •Deliver outstanding customer service while meeting established Service Level Agreements (SLAs). Incident, Request & Problem Management •Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow. •Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management. •Document troubleshooting steps, resolutions, and knowledge articles to improve service quality. •Monitor ticket queues and ensure timely follow-up and closure. Endpoint & Device Support •Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot. •Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications. •Support printers, scanners, webcams, docking stations, and other peripheral devices. •Perform workstation moves, adds, changes, and equipment replacements. Identity & Access Management •Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory. •Manage password resets, Multi-Factor Authentication (MFA), and account lockouts. •Assist with onboarding, offboarding, and access provisioning activities. Microsoft 365 Support •Support Microsoft Outlook, Teams, One Drive, SharePoint Online, and other Microsoft 365 services. •Assist users with collaboration tools and cloud-based productivity applications. •Troubleshoot synchronization, licensing, and authentication issues. Hardware Asset Management •Receive, inventory, assign, track, and recover IT assets. •Maintain accurate hardware inventory records within ServiceNow Asset Management. •Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement. •Assist with inventory audits and asset reconciliation. Collaboration •Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues. •Participate in technology roll outs, hardware refreshes, software deployments, and special IT projects. Minimum Qualifications •High School Diploma or GED. •Two (2) years of experience providing   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158723 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Atlanta, GA Jobs List GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... (This job is for - Help Desk MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Interactive Field Tech Support Analyst- 58462 Create date: 05-Jul-2022 Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements .... (This job is for - Help Desk Support Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA CJCC Help Desk Analyst 1 (685026) Create date: 15-Jun-2022 Start date :07/05/2022 End Date :10/07/2022 Submission Deadline :06/21/2022 Client Info:CJCC Description: Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under direct supervision, assists customers with tier one is.... (This job is for - Help Desk Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Help Desk job openings in other states Jobs List Service Support Analyst- Senior Level (809319) Create date: 04-Sep-2026 Start date :9/14/2026 End Date :09/13/2027 Submission deadline :09/10/2026 Client Info : NCDHHS-NCFAST Note: *Hybrid *Webcam Interview Only *CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support.... (This job is for - Help Desk Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Pleas.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Technical Support Analyst 4 - (806925) Create date: 15-Jul-2026 Start date : 7/27/2026 End Date : 06/30/2027 Submission deadline:07/21/2026 - By 4 pm EST Client Info : VDACS Note: *IN PERSON IVs only! No Exceptions *ON SITE REQMT: 5 workdays onsite, Monday - Friday *Agency Interview Type : In Person Only *Work Arrangement :Onsite <.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) Application Support Analyst - Electronic Workflow Help Desk Create date: 01-Apr-2026 Start date :5/1/2026 End Date :05/01/2027 Submission deadline :05/01/2026 Client Info : CT CJIS Note: * Position Location: Hybrid * Candidate Must Be Local Description: SCOPE OF WORK: The Criminal Justice Information System (CJIS) CISS Electronic Work.... (This job is for - Help DeskCJIS Jobs in CT Hartford Analyst - (in Hartford, CT)) System Administrator 2 - 156436 Create date: 17-Mar-2026 Start date : 04/13/2026 End Date : 09/30/2026 Submission deadline : 3/24/2026 10:00:00 AM Client Info : DMVA Note: * Interview Process: In-person. Candidates MUST be available for an in-person interview. * Hybrid: Resource will be required to work fully onsite 5 days per week from .... (This job is for - Help Desk Jobs in MI Grayling Administrator - (in Grayling, MI))    Help Desk job openings in GA Jobs List GA DDS Help Desk Analyst 1 (762935) Create date: 05-May-2025 Start Date :5/26/2025 End Date :06/30/2026 Submission Deadline : 05/08/2025 Client Info : DDS - IT Note: * LOCAL CANDIDATES * This position is located at DDS Headquarters in Conyers, Georgia. * MUST be Bilingual, Spanish/English Description : .... (This job is for - Help Desk MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DHS-Child Welfare Modernization Help Desk Analyst(692685) Create date: 08-Sep-2022 Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docum.... (This job is for - Help Desk MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Help Desk Analyst 1 - 54462 Create date: 01-Feb-2019 Start Date :02/12/2019 End Date :02/12/2020 Submission Deadline :02/05/2019 Client Info :GA DPH Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with .... (This job is for - Help Desk Training Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA)) Help Desk Analyst 1 - 54154 Create date: 22-Oct-2018 Start Date :11/01/2018 End Date :01/01/2019 Submission Deadline :11/01/2018 Client Info : GA DPH Description : Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and com.... (This job is for - Help Desk Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA)) Telecommunications Support - 52742 Create date: 31-Oct-2017 Start Date : 11/13/2017 End Date : 06/29/2018 Submission Dead Line : 11/07/2017 Description : Description of Duties: Installs, troubleshoots, and repairs telecommunications equipment. Installs data/voice cabling including network and telephone lines and Voice over .... (This job is for - Help Desk Jobs in GA Decatur Developer - (in Decatur, GA)) (Consultant: Help Desk, Service Desk, -, in Atlanta, GA)

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