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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk Equivalent Team Environment Testing Tools Consultant
(Jobs in Columbus
Requirement id
85543
Job title
Consultant
Job location
in Columbus, OH
Skills required
Call Center Experience, Help Desk, Excel Services, Equivalent Team Environment Testing Tool
Open Date
16-Nov-2018
Close Date
Job type
Contract
Duration
2 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Consultant: Call Center Experience, Help Desk, Excel Services, Equivalent Team Environment Testing Tool
Start Date :12/17/2018
End Date :02/15/2019
Submission Deadline :Wednesday 11/21 @ 10AM
Client Info :DAS
Description :
• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment
• Complete assigned tasks.
• Strong communication skills; both written and spoken
• 3 + Years of Experience Call Center Support
• 1 Year of experience in Help Desk technical Support
• 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
• Excel Skills
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 85543 while calling.
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