Help Desk - Analyst (Jobs in Harrisburg, PA)   Requirement id 3425 Job title Analyst Job location in Harrisburg, PA Skills required Help Desk, Windows XP, -, Open Date 25-Mar-2011 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Windows XP, -, NOTE:A.There is a possibility this position will be extended beyond 6/30/11. Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support. Complete Description: 1 to 3 years field experience 2 year associates degree or equivalent technical study. •Provides technical assistance, support, and advice to end users for hardware, software, and systems. •Provides hands-on technical assistance to business and technical users. •Investigates and resolves computer software and hardware problems of users. •Serves as a contact for level 1 support. •Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. •Determines whether problem is caused by hardware, software, or system. •Answers questions, applying knowledge of computer software, hardware, systems, and procedures. •Talks with technical and non-technical co-workers to research problem and find solution. •Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. •Experienced with a variety of call-tracking software and systems. •Reads trade magazines and engages in independent study to maintain current industry knowledge. •Follow quality standards, and displays strong customer service skills. •Ability to work in a team environment. •Complete assigned tasks. •Strong communication skills; both written and spoken. **The selected candidate will supporting a group of 150 people and can expect about 15-20 calls per day. The work will consist of about 50% Help Desk Support and 50% Hands on Desktop Support. The ideal candidate should have recent Help Desk experience supporting Windows XP/Outlook environments. **There is a possibility this position will be extended beyond 6/30/11.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 3425 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Help Desk job openings in Harrisburg, PA Jobs List BIS Help Desk Analyst 1 - 410437 Create date: 12-May-2015 Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Data comm problems. Client requests the services of a Help Desk Analyst 1 resource to provide day to day s.... 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