Help Desk Analysis Communication Skills Consultant (Jobs in Madison, WI)   Requirement id 149316 Job title Consultant Job location in Madison, WI Skills required Help Desk, Analysis, MS Windows, Communication Skills Open Date 05-Sep-2024 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Analysis, MS Windows, Communication Skills Bid Limit Per Vendor : 2 Start date : 10/07/2024 End Date : 06/30/2025 Submission deadline : 9/12/2024 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams video call with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year extension * Onsite or Remote? Candidates MUST be WI residents or willing to relocate to WI at the candidates expense prior to starting the role. This position will be 100% onsite in Madison, WI five days per week. Description : ------------------------------------------------------ Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (6 or more years of experience): • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software(e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4Foundation certification or similar • CompTIA A+ certification of similar • PMP certificationor similar Will this position have access to FTI (Federal Tax Information)? No On Call hours required? No Will the position require any weekend coverage? (IE: weekend maintenance) No Is this position Remote, Hybrid**, or In Person? In Person   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149316 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Help Desk job openings in Madison, WI Jobs List Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Pleas.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 145859 Create date: 15-Aug-2025 Start Date :9/15/2025 End Date :06/30/2026 Submission Deadline :8/22/25 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: one Teams interview, two max. Video and Audio on. * Duration: Until 6/30/26 with possibility of extension * Onsite or Remote: .... (This job is for - Help DeskSharePoint Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 144160 Create date: 01-Jul-2025 Start date : 07/28/2025 End Date : 06/30/2026 Submission deadline : 7/8/2025 4:00:00 PM Client Info : DOA Note: * PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON WI. * Looking to move as quick as possible. Please be sure candidates are ready to interview next.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II -130716 Create date: 21-May-2024 Bid Limit Per Vendor : 2 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 05/23/2024 at 4:00 PM CST. Client Info : DOA Note : Interview Process: Microsoft Teams interview. Video and Audio on. Duration: Hire through 6/30/24 with extensions likely. Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Help Desk job openings in other states Jobs List Service Support Analyst- Senior Level (809319) Create date: 04-Sep-2026 Start date :9/14/2026 End Date :09/13/2027 Submission deadline :09/10/2026 Client Info : NCDHHS-NCFAST Note: *Hybrid *Webcam Interview Only *CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support.... (This job is for - Help Desk Jobs in NC Raleigh Analyst - (in Raleigh, NC)) DCA IT Service Desk Technician (807831) Create date: 23-Jul-2026 Start Date : 8/24/2026 End Date : 06/30/2027 Submission Deadline : 7/28/2026 Client Info : DCA Note: *Agency Interview Type : Either Web Cam or In Person *Work Arrangement : Hybrid *LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. 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(This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Technician III - 103595 - SP Create date: 28-Apr-2022 start date:5/31/2022 End date:5 Months from projected start date submission deadline:5/6/2022 - 4:00PM CST client info : Outagamie County Note: * Interview Process: Via Zoom - please have audio and video enabled (1-2 interviews) * Duration: 5 months contract with possible extension Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk II - 96602 - SP Create date: 09-Dec-2021 start date:01/03/2022 End date:06/17/2022 submission deadline:12/15/2021 4:00:00 PM client info : UW Whitewater Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and .... (This job is for - Help Desk Troubleshoot Jobs in WI Whitewater Consultant - (in Whitewater, WI)) Desktop Support III - 96579 - SP Create date: 09-Dec-2021 start date:12/27/2021 End date:At least 12 Weeks from projected start date submission deadline:12/16 4:00PM CST. client info : UW Green Bay Note: * Interview Process: Half hour video interview for finalists. * Onsite Position Descr.... (This job is for - Help DeskTroubleshoot Jobs in WI GREENBAY Consultant - (in Green Bay, WI)) (Consultant: Help Desk, Analysis, MS Windows, Communication Skills in Madison, WI)

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