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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk CCNA Windows 7 Specialist
(Jobs in Dover, DE)
 
Requirement id 7867
Job title Specialist
Job location in Dover, DE
Skills required Help Desk, CCNA, Windows XP, Windows 7
Open Date 04-Jan-2012
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Specialist: Help Desk, CCNA, Windows XP, Windows 7

[Note : This position is reopened for new candidates]

[Note : Start Date : 12/12/2011
End Date : 03/12/2012]

Short Description:

The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.

Role Description:

•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
•Responsible for logging incidents and problem resolution activities into a computerized tracking system.
•Responsible for maintaining a robust and accurate knowledge base repository.
•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
•Responsible for generating help desk related performance statistics, as required.
•Responsible for training support staff, as required.
•Responsible for performing other tasks, as assigned.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7867 while calling.
 
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(Specialist: Help Desk, CCNA, Windows XP, Windows 7 in Dover, DE)
     
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