Help Desk MS Office Associates Degree Analyst (Jobs in Georgia, GA)   Requirement id 136267 Job title Analyst Job location in Georgia, GA Skills required Help Desk, MS Office, Customer Service, Associates Degree Open Date 08-Sep-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk, MS Office, Customer Service, Associates Degree Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Responsibilities include: Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and frequently asked questions lists for end users. Qualifications High School diploma with 5 years of help desk experience Associate Degree with 3 Years of help desk experience Required Skills Experience working in a Help Desk environment required Experience in Microsoft Office Required Experience in customer service Required   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136267 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Help Desk job openings in other states Jobs List Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. 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(This job is for - HCM Help Desk Troubleshooting Jobs in VA Richmond Consultant - (in Richmond, VA))    Help Desk job openings in GA Jobs List DCA IT Service Desk Technician (807831) Create date: 23-Jul-2026 Start Date : 8/24/2026 End Date : 06/30/2027 Submission Deadline : 7/28/2026 Client Info : DCA Note: *Agency Interview Type : Either Web Cam or In Person *Work Arrangement : Hybrid *LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required. Help Desk Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GA DDS Help Desk Analyst 1 (762935) Create date: 05-May-2025 Start Date :5/26/2025 End Date :06/30/2026 Submission Deadline : 05/08/2025 Client Info : DDS - IT Note: * LOCAL CANDIDATES * This position is located at DDS Headquarters in Conyers, Georgia. * MUST be Bilingual, Spanish/English Description : .... (This job is for - Help Desk MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GTRI Help Desk Support Specialist (Windows) (746548) Create date: 10-Sep-2024 No of Submissions : 4 Start date : 10/14/2024 End Date : 04/11/2025 Submission deadline : 09/13/2024 Client Info : GTRI-Advanced Concepts Note : * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Provide unit level support i.... (This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... (This job is for - Help Desk MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) (Analyst: Help Desk, MS Office, Customer Service, Associates Degree in Georgia, GA)

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