Help Desk Support Analyst (Jobs in Atlanta, GA)   Requirement id 134888 Job title Analyst Job location in Atlanta, GA Skills required Customer Service, Help Desk, Support, Open Date 05-Jul-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Customer Service, Help Desk, Support, Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements through the following: · ALWAYS maintain exceptional customer service posture · Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists · Monitor assigned interactive support tickets for all APS (Atlanta Public Schools) locations; troubleshoot, escalate, and resolve issues reported · Escalate complex issues to the senior technician · Support a team environment with field support technicians at schools and throughout IT Service and Delivery · Perform support activities including but not limited to: o Checking Interactive Panels, Whiteboards (and Projectors) to ensure that they are functional. o Maintain and troubleshoot location Marquee signs o Research required parts for repair and service o Evaluate interactive installation locations for preparedness o Troubleshoot and resolve network issues o Maintain accurate asset assignment and inventory in Nimbus o Track hardware inventory through Gigatrak system o Coordinate removal of obsolete equipment as required o Meet with onsite vendors as required to support L2 teams o Maintain Remote Management software support processes · Attend required training sessions in areas of service and support · Document all work performed, and steps used to resolve issues within ticketing system for audit or knowledgebase purposes · Record and submit checklists or other documentation as required for upward reporting and accountability · Attend mandatory team and district meetings as directed by IT Service and Delivery Specialist · Retrieve parts or other items needed to resolve issues from the APS IT Warehouse · Provide field support services when needed to include warehouse logistics, warranty service and school support when needed   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134888 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Customer Service job openings in Atlanta, GA Jobs List Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) SOS - Manager Of Technology Operations (676380) Create date: 17-Feb-2022 Start Date :3/7/2022 End Date :06/30/2022 Submission Deadline :02/22/2022 Client Info : SOS Note : * Agency Interview Type: Either Web Cam or In Person Description : State Agency: The Office of Georgia Secretary of State (SOS) POSITION S.... 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