Help Desk Analyst (Jobs in Augusta, ME)   Requirement id 7362 Job title Analyst Job location in Augusta, ME Skills required Help Desk, End User Training, COTS Software, Open Date 18-Nov-2011 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk, End User Training, COTS Software, [Note : Start Date : 11/21/2011 End Date : 06/30/2012] Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support by conducting system training and responding to end user support and problem reports. Complete Description: HDA2 - this role will provide training and end-user support on the Vital Chek DAVE application for management of Birth and Death records in the state of Maine. Management of issues will be conducted in the Atlassian JIRA software. Role Description: All roles specified in HDA 1 plus the following: •Calls software and hardware vendors to request service regarding defective products. •Acts as a subject matter expert for one or more custom or COTS applications. •Talks to programmers to explain software errors or to recommend changes to programs. •May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. •Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. •Write software and hardware evaluation and recommendations for management review. •Write or revise user-training manuals and procedures. •Develops training materials, such as exercises and visual displays. •Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Experience: 3 – 5 years field experience Preferred Education: 4 year college degree in field of specialty or equivalent education and experience combined   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7362 while calling.   Other jobs in ME: Augusta (39), Maine (3), State Of Maine (5),    Help Desk job openings in other states Jobs List Application Support Analyst - Electronic Workflow Help Desk Create date: 01-Apr-2026 Start date :5/1/2026 End Date :05/01/2027 Submission deadline :05/01/2026 Client Info : CT CJIS Note: * Position Location: Hybrid * Candidate Must Be Local Description: SCOPE OF WORK: The Criminal Justice Information System (CJIS) CISS Electronic Work.... (This job is for - Help DeskCJIS Jobs in CT Hartford Analyst - (in Hartford, CT)) System Administrator 2 - 156436 Create date: 17-Mar-2026 Start date : 04/13/2026 End Date : 09/30/2026 Submission deadline : 3/24/2026 10:00:00 AM Client Info : DMVA Note: * Interview Process: In-person. Candidates MUST be available for an in-person interview. * Hybrid: Resource will be required to work fully onsite 5 days per week from .... (This job is for - Help Desk Jobs in MI Grayling Administrator - (in Grayling, MI)) VDOT Oracle HCM Technical/Functional REMOTE (793613) Create date: 02-Mar-2026 Start date:3/9/2026 End Date:06/30/2026 Submission deadline :3/4/2026 Client Info : VDOT Note: * Agency Interview Type: Web Cam Interview Only * Work Arrangement: Remote Description: Oracle HCM Technical/Functional resource for Oracle HCM SAAS system administ.... (This job is for - HCM Help Desk Troubleshooting Jobs in VA Richmond Consultant - (in Richmond, VA)) DCJS - Help Desk Analyst 4 (774157) Create date: 20-Aug-2025 Start Date :8/25/2025 End Date :12/31/2025 Submission Deadline :8/26/2025 Client Info : DCJS Note: * Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. * This position must provide exceptional customer service while providing the end user.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk III - 145859 Create date: 15-Aug-2025 Start Date :9/15/2025 End Date :06/30/2026 Submission Deadline :8/22/25 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: one Teams interview, two max. Video and Audio on. * Duration: Until 6/30/26 with possibility of extension * Onsite or Remote: .... (This job is for - Help DeskSharePoint Jobs in WI Madison Consultant - (in Madison, WI))     (Analyst: Help Desk, End User Training, COTS Software, in Augusta, ME)

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