Help Desk Consultant (Jobs in Binghamton, NY)   Requirement id 97468 Job title Consultant Job location in Binghamton, NY Skills required Help Desk, Desktop Support, Problem Solving Skills, Open Date 09-Sep-2019 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement not found Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Desktop Support, Problem Solving Skills, Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: Positions Day to Day Responsibilities/Project Details Provides desktop hardware support for the user community via phone or in person. Works on multiple functional systems that tend to be of moderate to high complexity. Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices. Responsibilities include but, may not be limited to the following: Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary. Responds to customer requests received via the service management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. Assists in the maintenance of and enters the appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects. Participates in on-call rotation and provides on-call support. Performs proactive maintenance on devices. Participates in the “smart hands” program to assist other IT functional areas when needed. General knowledge of Operational Level Agreements and always works within those metrics. Day to day interactions with the user community and works collaboratively with business and IT stakeholders as it relates to incident management, request fulfillment and problem management. Understanding and adherence to policies and procedures. Contributes to new or modified policies. Provides guidance, training and problem solving to other team members.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97468 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Help Desk job openings in other states Jobs List DCJS - Help Desk Analyst 4 (774157) Create date: 20-Aug-2025 Start Date :8/25/2025 End Date :12/31/2025 Submission Deadline :8/26/2025 Client Info : DCJS Note: * Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. * This position must provide exceptional customer service while providing the end user.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk III - 145859 Create date: 15-Aug-2025 Start Date :9/15/2025 End Date :06/30/2026 Submission Deadline :8/22/25 at 4:00 PM CST. Client Info : DOA Note: * Interview Process: one Teams interview, two max. 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(This job is for - Help Desk ETL Jobs in NY Albany Developer - (in Albany, NY)) Help Desk - 3910 Create date: 22-Jul-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 8/2/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 9-month project with our client in Menands, NY that requires Help-Desk Suppo.... (This job is for - Help Desk Jobs in NY Menands Consultant - (in Menands, NY)) US-Field Technical Spt Rep III - J-11-194-892 Create date: 10-Jan-2017 Start Date : 01/16/2017 End Date : 01/15/2018 Submission Dead Line : 01/17/2017 Description : Do not submit to posting unless candidate specifically has Printer break/fix skills. This customer facing, non-exempt HP printer field position provides a wide range of hardware support and relat.... 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