Help Desk Communication Skills Problem Analysis And HardwareSoftware Configuration   Requirement id 133456 Job title Analyst Job location in Mechanicsville, VA Skills required Help Desk, Tier 1 Helpdesk Experience., Hardware & Software Technologies, Communication Skills Problem Analysis An Open Date 29-Apr-2022 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Tier 1 Helpdesk Experience., Hardware & Software Technologies, Communication Skills Problem Analysis An Start date:05/16/2022 End date :06/30/2022 Submission Deadline:5/4/2022 Client Info:ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: The current PO is based on fiscal year end (6/30/22) however the mgr believes there is a strong possibilty that the role will be extended as part of the budget for FY2023. Of course, nothing is guaranteed, but he believes if the work is there, it will carry over into next year. Pls have this discussion with your candidate before submitting to set this expectation. ABOUT THE ROLE This is a Helpdesk/Ops support role and tasks will be performed from their desk. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. If your candidate is looking for a desktop or security related role (or something other than pure Helpdesk), please do not submit them. There has been some confusion with candidates believing the role involved more desktop or security related responsibilities. It does not! Initial schedule will be Monday - Friday 8AM to 5PM through training period. Once trained, schedule to include night and weekend shifts (outlined below). UPDATED INFO FROM MGR: The reg primary hours will be 8AM to 5PM, we will seek to limit any nights/weekend hours for contractors outside of those hours. That said, if we need coverage, there could be an opportunity to work nights and weekends, but the goal is 8AM to 5PM. This role has a flexible hybrid schedule following ABCs policy of in the office in Mechanicsville, VA certain days (up to 3 days/week) and working from home others. More discussion if selected for interview. Just make sure the candidate is aware there will be some on site required before submitting. Candidates must follow ABCs COVID Vaccine policy providing either proof of vaccination, or agree to weekly testing at their facility. No exceptions. Essential Job Functions: • Able to Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Documents, tracks, and monitors issues/tickets to ensure a timely resolution. • Escalate unresolved issues/ticket to Tier II/III support. • Must read and comprehend technical procedures and Standard Operating Procedures (SOPs). • Communicate accurate and useful status updates. • Manage and report time spent on all work activities. • Must be able to work in a team environment. • Must be customer service focused. • Work independently and proactively with minimal supervision/direction. • Flexible and able to adapt to a rapidly changing environment. • Must be able to work flexible shift schedules, to include nights, weekends, and some holidays. MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS • Technical problem resolution, judgment, and decision-making skills. • Strong analytical, interpersonal, and written/verbal communication skills. • Three years of technical customer service experience or equivalent education. • Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member. • Flexible and able to adapt to a rapidly changing environment. • Ability to communicate well and work independently with minimum supervision. • Willingness to learn new technologies, dive into challenges and take direction. TECHNICAL SKILLS • Basic knowledge of Microsoft Client Operating Systems (Windows 10) • Experience on Microsoft Windows Server 2008/2012/2016 and Office 365. • Experience with client and server Anti-Virus software applications. • Exp   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133456 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Help Desk job openings in Mechanicsville, VA Jobs List ABC - Operations Support Analyst (697245) Create date: 03-Nov-2022 Hybrid Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/7/2022 Client Info :ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: Current PO is bac.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst (678652) Create date: 22-Mar-2022 Start Date :04/11/2022 End Date :06/30/2022 Submission Deadline: :03/25/2022 Client Info: ABC Note : * Agency Interview Type: Web Cam Interview Only Description: **There IS available parking at this facility for contractors at no cost. <.... (This job is for - Help Desk Troubleshoot Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst - TWO ROLES (674606) Create date: 24-Jan-2022 Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, p.... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA))    Help Desk job openings in other states Jobs List Service Support Analyst- Senior Level (809319) Create date: 04-Sep-2026 Start date :9/14/2026 End Date :09/13/2027 Submission deadline :09/10/2026 Client Info : NCDHHS-NCFAST Note: *Hybrid *Webcam Interview Only *CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk Senior Analyst to help spearhead production support.... (This job is for - Help Desk Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk II - 163956 Create date: 30-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :8/6/2026 at 4:00 PM CST. Client Info : DWD Note: * Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. Pleas.... 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(This job is for - Help DeskCJIS Jobs in CT Hartford Analyst - (in Hartford, CT)) System Administrator 2 - 156436 Create date: 17-Mar-2026 Start date : 04/13/2026 End Date : 09/30/2026 Submission deadline : 3/24/2026 10:00:00 AM Client Info : DMVA Note: * Interview Process: In-person. Candidates MUST be available for an in-person interview. * Hybrid: Resource will be required to work fully onsite 5 days per week from .... (This job is for - Help Desk Jobs in MI Grayling Administrator - (in Grayling, MI))    Help Desk job openings in VA Jobs List Technical Support Analyst 4 - (806925) Create date: 15-Jul-2026 Start date : 7/27/2026 End Date : 06/30/2027 Submission deadline:07/21/2026 - By 4 pm EST Client Info : VDACS Note: *IN PERSON IVs only! No Exceptions *ON SITE REQMT: 5 workdays onsite, Monday - Friday *Agency Interview Type : In Person Only *Work Arrangement :Onsite <.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Oracle HCM Technical/Functional REMOTE (793613) Create date: 02-Mar-2026 Start date:3/9/2026 End Date:06/30/2026 Submission deadline :3/4/2026 Client Info : VDOT Note: * Agency Interview Type: Web Cam Interview Only * Work Arrangement: Remote Description: Oracle HCM Technical/Functional resource for Oracle HCM SAAS system administ.... (This job is for - HCM Help Desk Troubleshooting Jobs in VA Richmond Consultant - (in Richmond, VA)) DCJS - Help Desk Analyst 4 (774157) Create date: 20-Aug-2025 Start Date :8/25/2025 End Date :12/31/2025 Submission Deadline :8/26/2025 Client Info : DCJS Note: * Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. * This position must provide exceptional customer service while providing the end user.... (This job is for - Help Desk Jobs in VA Richmond Analyst - (in Richmond, VA)) SCC - Desktop Support Specialist (764577) Create date: 22-May-2025 Start date : 06/09/2025 End Date : 12/31/2025 Submission deadline : 5/27/2025 Client Info : SCC Note: * Agency Interview Type : Web Cam Interview Only * Onsite Description : 100% ON SITE from Day 1 Parking is NOT provided for contractors .... (This job is for - Help Desk Jobs in VA Richmond Specialist - (in Richmond, VA)) VSP - Technical Support Analyst 4 (759390) Create date: 10-Mar-2025 Onsite No of Submissions : 2 Start date : 04/01/2025 End Date : 09/30/2025 Submission deadline : 03/14/2025 Client Info : VSP Note: * Agency Interview Type: In Person Only * VITA Services support analyst Description : Virginia State Police .... 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