Help Desk IAM Consultant (Jobs in Madison, WI)   Requirement id 155542 Job title Consultant Job location in Madison, WI Skills required Customer Service, Communication Skills, Help Desk, IAM Open Date 15-Oct-2025 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service, Communication Skills, Help Desk, IAM Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/22/2025 4:00:00 PM Client Info : DWD Note: * Interview Process: Teams with camera on. * PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid in order to accept an interview request. * Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. * Duration of the Contract: 6/30/2026 with potential for 2-year extension. * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. The selected candidate will be required to come into the office 1 day each week. The contractor will be required to be available online, be present to meet all workload requirements, and must be available to attend all scheduled meetings during DWD standard working hours of 7.45 am – 4.30 pm Central Time. Description : The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff.The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and orunlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The1st and2nd Tier computer support includes IT troubleshooting (hardware, software and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 155542 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service job openings in Madison, WI Jobs List Systems Engineer I - 146273 Create date: 20-Aug-2025 Start Date :9/22/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 at 4:00PM CST. Client Info : DCF Note: * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently r.... (This job is for - Telecommunications Jobs in WI Madison Engineer - (in Madison, WI)) Desktop Support IV - 146003 Create date: 14-Aug-2025 Start date : 09/15/2025 End Date : 06/30/2026 Submission deadline : 8/21/2025 4:00:00 PM Client Info : DPI Note: * Interview Process: Teams interview * Duration: 6/30/26 with probable extensions. * Remote or On-site? Hybrid 60% onsite/minimum. 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