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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Help Desk Troubleshoot Microsoft Office Oral And Written Communication Strong Interp
 
Requirement id 120802
Job title Consultant
Job location in Green Bay, WI
Skills required Help Desk, Windows Operating Systems, Troubleshoot, Microsoft Office Oral And Written Commun
Open Date 09-Dec-2021
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Help Desk, Windows Operating Systems, Troubleshoot, Microsoft Office Oral And Written Commun

start date:12/27/2021
End date:At least 12 Weeks from projected start date

submission deadline:12/16 4:00PM CST.

client info : UW Green Bay

Note:

* Interview Process: Half hour video interview for finalists.

* Onsite Position

Description:

The IT Support Specialist, under the direction of the Director of Technology Support Services provides quality IT service to a diverse group of users across the University. This position interacts daily with clients who have varying levels of technical expertise and provide them with excellent support and consulting services. The IT Support Specialist serves as a participating member of the IT Service Desk team, documents procedures. This position also contributes to the Division of Information Technology projects, coordinates resources in support of the clients diverse business goals, and responsible for specific support areas as assigned (i.e. workstation inventory, management of help desk ticket system, specialized hardware & software support).

Knowledge/Skills and Abilities:

• Minimum of two years of experience working at a help desk and providing second-level support in the field.
• Knowledge of all current Windows operating systems, including the ability to install, maintain, and troubleshoot system problems, application problems, and networking problems.
• Knowledge of Active Directory and Windows network account and share management.
• Knowledge of the Macintosh computer and operating system, including the ability to troubleshoot system problems, networking problems, application problems, etc.
• Knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
• Knowledge of Cloud collaborative technologies such as Office 365, specifically OneDrive for Business and SharePoint.
• Familiarity with Internet Explorer, Safari, Firefox and Chrome web browsers.
• Excellent oral and written communication skills.
• Strong interpersonal skills; including customer service and telephone skills.
• Ability to develop and training workshops or online learning modules.

Preferred:

• Experience in a higher education environment.
• Scripting experience. Knowledge of C#, Windows Scripting Host, VBA, VBscript, HTA and Windows PowerShell preferred.
• Experience training and supervising student employees.
• Experience managing computer assets on a large scale, including creating and implementing replacement plans.
• Experience in conducting group or individualized training.
• Bachelors Degree in Computer Science or related field.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120802 while calling.
 
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(Consultant: Help Desk, Windows Operating Systems, Troubleshoot, Microsoft Office Oral And Written Commun in Green Bay, WI)
     
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