Helpdesk Troubleshoot PII Security Standards IT Operations Specialist (Jobs in H   Requirement id 112315 Job title Specialist Job location in Hartford, CT Skills required Technical Support, Helpdesk, Application Installation Experience, Troubleshoot PII Security Standards IT O Open Date 14-Dec-2020 Close Date Job type Contract Duration 21 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Technical Support, Helpdesk, Application Installation Experience, Troubleshoot PII Security Standards IT O start date:2/1/2021 End date:10/31/2022 submission deadline:01/11/2021 client info : CT DORS Note: * Candidate must be local or willing to commute or relocate. Description: ADS is seeking to provide technical assistance and support to Participants of the Older Worker Virtual Training Program. The Consultant should be a self-starter, detail and customer service oriented and must be able to work with minimal supervision. The scope of this role is limited to support, training and documentation of the Program participant assigned laptop and mobile hot spot device(s), and remote access software. The ADS State Unit on Aging will use federal funds to provide laptops and/or hot spots to Program participants so that they may access online job skills training opportunities that they may have otherwise not had access to. A Consultant is needed for the preparation and delivery of laptops and/or mobile hot spots for Program participants; training Program participants on the set up and use of their provided device(s); and maintenance and troubleshooting of their provided device(s). These tasks will be performed remotely; on-site interactions with Program participants will not occur. The Consultant will need to be skilled in both technology implementation and software training. The Consultant will need to have good judgement around the amount of time spent training and assisting participants. If a Program participant request is not directly work related, the Consultant will need to limit their time in addressing the request. SCOPE OF WORK: As part of the Older Worker Virtual Training Program, the Consultant will be responsible for the tasks listed below. These tasks will need to be performed remotely. Tasks Initial set up of laptops and mobile hot spots; Download applications based on Program participant needs, for example, Zoom; Coordinate mail delivery of devices to program participants; Set up/create an email address for participant, if necessary; Initial training on how to use the device and applications once it is set up; and Additional device troubleshooting/maintenance as needed. Number of Consultants required: 1 Specific Services Required Technology: LTP-1 Standard Laptop Lenovo Model E17 Mobile hot spot - specifics unknown at this time Services: Setup/Delivery/Troubleshooting of devices Tracking of Program participant devices delivered Tracking of Program participant device training Tracking of Program participant device issues Communications with Program staff at ADS The Consultant will be required to assist Program participants with the initial set up of their device(s), including hardware, software and applications. This support will be provided initially via the telephone and then through internet-based applications, i.e. Zoom or Microsoft Teams. Upon completion of the setup, the Consultant will be responsible for training the Program participant on how to use the laptop and/or mobile hot spot and any applicable applications. Once the Program participant begins job skills training programs through this Program, the Consultant will continue to be the contact person if the Program participant has an issue with the device(s). The Counselor will be responsible for tracking all Program participant issues and trainings related to the device(s). The ideal Consultant should be equally capable of both training, implementations and troubleshooting. Required Skills and Experience Technology: Standard Laptop Standard Hot spot   Call 502-379-4456 Ext 100 for more details. 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