Helpdesk Analyst (Jobs in Durham, NC)   Requirement id 116120 Job title Analyst Job location in Durham, NC Skills required Browser Based Application, Helpdesk, Customer Service, Open Date 19-Apr-2021 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Browser Based Application, Helpdesk, Customer Service, start date:04/19/2021 End date:12/31/2021 submission deadline:04/23/2021 client info :NCDHHS-NCFAST * Note: Agency Interview Type: Either Webcam Interview or In Person Description: This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116120 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Browser Based Application job openings in Durham, NC Jobs List NCFAST Help Desk Analyst (670530) Create date: 13-Jan-2022 Start Date :01/3/2022 End Date :01/02/2023 Submission Deadline: :01/20/2022 Client Info: NCDHHS-NCFAST Note : * Agency Interview Type: Either Webcam Interview or In Person Description : This is an Application/Production Support position wher.... (This job is for - job Jobs in NC Durham Analyst - (in Durham, NC)) NCFAST Help Desk Analyst (664227) Create date: 20-Oct-2021 Start Date :11/1/2021 End Date :10/31/2022 Submission Deadline :10/27/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type: Either Webcam Interview or In Person Description : This is an Application/Production Support position where selected ca.... (This job is for - job Jobs in NC Durham Analyst - (in Durham, NC)) NCFAST Help Desk Analyst Mid-App Support (646497) Create date: 23-Feb-2021 Start Date :03/02/2021 End Date :11/21/2021 Submission Deadline :03/01/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type : Either Webcam Interview or In Person Description : This is an Application/Production Support position where selected ca.... (This job is for - Research Jobs in NC Durham Analyst - (in Durham, NC)) NCFAST Help Desk Analyst (642474) Create date: 04-Jan-2021 Start Date :01/04/2021 End Date :01/03/2022 Submission Deadline :01/08/2021 Client Info : NCDHHS-NCFAST Note : * Agency Interview Type: Either Webcam Interview or In Person Description : This is an Application/Production Support position where selected ca.... (This job is for - job Jobs in NC Durham Analyst - (in Durham, NC)) NC FAST Tier III Help Desk Analyst (642967) Create date: 22-Dec-2020 start date:12/28/2020 End date:07/29/2021 submission deadline:12/31/2020 Description: This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/agents who are .... (This job is for - Analyzing Jobs in NC Durham Analyst - (in Durham, NC))    Browser Based Application job openings in other states Jobs List IT Security Engineer - J-10-885-631 Create date: 15-Apr-2014 Job Description: - Assist the Global Application Security Certification Team (GASCT) in conducting security reviews against First Data Corporation browser-based applications and web services. - Maintain integrity and confidentiality of client information by ensuring appropriate safeguards are in place. - Perform technical security wo.... (This job is for - Web ServicesXML Jobs in DE BELLEFONTE Engineer - (in BELLEFONTE, DE))    Browser Based Application job openings in NC Jobs List TAPS Help Desk AnalystSr. -449253 Create date: 26-Aug-2016 Description: NC FAST requires the services of (2) two Help Desk Senior Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. Required Skills: * Experience and knowledge of browser-based applications. * Experience researching, analyzing and interpreting automated .... (This job is for - Help Desk Jobs in NC Raleigh Analyst - (in Raleigh, NC)) (Analyst: Browser Based Application, Helpdesk, Customer Service, in Durham, NC)

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