Helpdesk Database Admin Technical Issues To Non Technical Audiences Consultant (   Requirement id 116708 Job title Consultant Job location in Richmond, VA Skills required Ticketing Systems, Helpdesk, Customer Support Analyst, Database Admin Technical Issues To Non T Open Date 14-May-2021 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Ticketing Systems, Helpdesk, Customer Support Analyst, Database Admin Technical Issues To Non T Start Date:05/03/2021 End Date:10/30/2021 Submission Deadline:5/19/2021 Client Info:DBHDS *Note: Agency Interview Type: Web Cam Interview Only Description: IT is seeking a Helpdesk Analyst to supplement a resource that will be out on leave. Duration expected to go to Oct 30 with possibility of extension if work load requires Will work combination of ON SITE and Remote (50/50) from day 1 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone, or through email. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Determine the best solution based on the issue and details provided by customers. Customer Service - Provide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the agency reputation and business   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116708 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Ticketing Systems job openings in Richmond, VA Jobs List DBHDS - Technical Support Analyst 2 - (747139) Create date: 16-Sep-2024 Onsite No of Submissions : 2 start date :09/30/2024 End date :03/23/2025 submission deadline : 9/19/2024 client info : DBHDS Note: * Agency Interview Type: Web Cam Interview Only * TWO ROLES! Pls submit your TOP TWO candidates only! * Duration: Exp.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) DBHDS - Project Coordinator 4 (677549) Create date: 16-Mar-2022 Start Date :03/28/2022 End Date :06/30/2022 Submission Deadline: :03/21/2022 Client Info: DBHDS Note : * Agency Interview Type: Web Cam Interview Only Description: DBHDS - Project Coordinator From Mgr: This can be completely remote, resour.... (This job is for - Spreadsheet Jobs in VA Richmond Consultant - (in Richmond, VA))    Ticketing Systems job openings in other states Jobs List Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support Technician - 10691212 Create date: 10-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :06/12/2025 Client Info : CO OIT Description: The my Colorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradan.... (This job is for - Jobs in CO Denver Consultant - (in Denver, CO)) Desktop Support III - 142729 Create date: 13-May-2025 Start date : 06/09/2025 End Date : 06/30/2025 Submission deadline : 5/20/2025 4:00:00 PM Client Info : DHS Note: * Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate. * Duration of the Contra.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) PROJECT COORDINATOR - 11463-1 Create date: 03-Dec-2024 No of Submissions : 2 Start date : 1/6/2024 Submission deadline : 12/11/2024 Client Info : Clemson University Note: * INTERVIEW PROCESS Phone interviews will be conducted. * REMOTE Description : THIS POSITION INCLUDES THE POTENTIAL FOR W.... (This job is for - SDLC Jobs in SC Columbia Consultant - (in Columbia, SC)) PennDOT- TS2 A1 SC3 (751566) Create date: 20-Nov-2024 Job Title: PennDOT- TS2 A1 SC3 (Workstation Specialist District 2, Clearfield County) (751566) Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/21/2024 Client Info : PennDOT Note: * ***This requisition will feature first round interviews via Teams.*** job Jobs in PA ClearfieldCounty Consultant - (in Clearfield County, PA))    Ticketing Systems job openings in VA Jobs List NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA)) NSU - Technical Support Analyst 2 -(723600) Create date: 27-Oct-2023 Onsite Start date :11/06/2023 End date :07/08/2024 Submission deadline :11/1/2023 Client info :NSU Description : Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure .... (This job is for - MS Office Jobs in VA Norfolk Analyst - (in Norfolk, VA)) NSU - Help Desk Analyst 2 - (723527) Create date: 27-Oct-2023 Hybrid Start date :11/13/2023 End date :07/08/2024 Submission deadline :11/1/2023 Client info :NSU Description : Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure .... (This job is for - ITSM Jobs in VA Norfolk Analyst - (in Norfolk, VA)) Technical Support Specialist (Level 2) -SP Create date: 19-Mar-2020 Functional Title: Senior Help Desk Support Analyst Note: Email Submission Submission Deadline: 3/26/2020 Start Date: 4/13/2020 End Date: 4/12/2022 Client: Arlington County Government Description: Arlington County seeks a full-time senior Help Desk Support Analyst to support the development .... (This job is for - job Jobs in VA Arlington Specialist - (in ARLINGTON, VA)) (Consultant: Ticketing Systems, Helpdesk, Customer Support Analyst, Database Admin Technical Issues To Non T in Richmond, VA)

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