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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Helpdesk Technical Design End User Documentation Consultant
(Jobs in North Chest
 
Requirement id 119239
Job title Consultant
Job location in North Chesterfield, VA
Skills required Customer Service Skills, Operating Systems, Helpdesk, Technical Design End User Documentation
Open Date 16-Sep-2021
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service Skills, Operating Systems, Helpdesk, Technical Design End User Documentation

Start Date :10/4/2021
End Date :01/14/2022

Submission Deadline :09/22/2021

Client Info : VDEM

Note :

* Agency Interview Type: Web Cam Interview Only

Description :

*local candidates strongly preferred
*interviews will be conducted via MS Teams or Google Meet.
*candidates MUST work onsite now with some remote work in the future. ONLY submit candidates who are willing and able to work onsite 100% now.
*please do not submit candidates who were submitted to VDEM Help Desk 2 (659542). We need NEW candidates ONLY


.Help Desk 1 Technician to support agency on site and remotely.


This position works with the VDEM IT team to support the Help Desk function for the agency. This role will respond to customer requests to assist with the resolution of issues, tracking progress of tickets to completion. This role will work most closely with the operations manager and the telecommunication coordinator.

The role is the intake for customer requests by email, phone and in person. Tasks will include troubleshooting break/fix for agency-specific applications, smart phones, assist with on-boarding new employees, ensuring equipment is deployed to staff as required with initial training. As needed, develop new procedures documents and record any gaps in existing documentation for update.

This role will be the primary contact for agency staff.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119239 while calling.
 
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(Consultant: Customer Service Skills, Operating Systems, Helpdesk, Technical Design End User Documentation in North Chesterfield, VA)
     
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