ServiceNow Customer Service Skills Bachelors Degree Analyst (Jobs in Tallahassee   Requirement id 158719 Job title Analyst Job location in Tallahassee, FL Skills required Microsoft Suite, ServiceNow, Power BI, Customer Service Skills Bachelors Degree Open Date 22-Jul-2026 Close Date Job type Not specified Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Microsoft Suite, ServiceNow, Power BI, Customer Service Skills Bachelors Degree Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=ykTSyPE0Irf.0t.i&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser Note: Online Submission Submission Deadline: 7/27/2026 on 3 PM EST Start Date:8/17/2026 End Date:06/30/2027 Client info: Florida Department of Transportation Description: This position will be responsible for providing technical analysis for the AASHTOWare product suite. This includes, but is not limited to: • Discovery and documentation of current state business processes and system interactions; • Analyzing customers business needs to develop comprehensive technical requirements and specifications; • Preparing technical responses, impact assessments, and solution recommendations; • Analyzing current customizations for compatibility and potential migration into the AASHTOWare SaaS product suite; and • Collaborating with the product team to support planning and execution of upgrades, enhancements, integrations, and product implementations. This position serves as a liaison between the business office and the AASHTOWare product team to ensure alignment of business needs, technical feasibility, and prioritization. The candidate must demonstrate strong organizational skills, advanced technical analysis capabilities, and excellent customer-facing communication skills. They must also be able to translate complex business needs into technical requirements and effectively represent business interests during solution development. 1. Education Bachelors or Masters Degree in Business Administration, Information Systems, Information Technology, or another related field is required. Equivalent work experience may substitute for the educational requirement. 2. Experience 1. A minimum of 5 years of experience in IT product development, engineering, or project delivery is required. 2. Experience in the configuration, implementation, or integration with AASHTOWare suite is preferred. 3. At least 5 years of experience leading cross-functional teams through complex product or technology solution delivery in a high-tech or government environment. 4. Experience coordinating software or system integration activities and ensuring post-deployment support and readiness. 5. Familiarity with agile and iterative delivery methods, backlog grooming, and sprint planning is preferred. 6. Experience working with government procurement and IT project governance (especially Rules 60GG-1 – 60GG-5, Florida Administrative Code) is desirable. 7. Strong communication and presentation experience, especially in conveying product functionality, performance metrics, and delivery progress to business owners and leadership. 8. Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint, is required. 9. Experience with SharePoint 365, ServiceNow, and collaborative product planning tools is highly desired. Experience with Microsoft Power BI and Microsoft DevOps is highly desired. 3. Primary Job Duties / Tasks The activities the candidate will be tasked with include, but are not limited to, the following: 1. Support the delivery of software-based products and system enhancements by contributing throughout the full lifecycle, from planning through implementation and stabilization. 2. Facilitate collaboration among business users, technical development teams, product owners, and enterprise architecture to ensure product solutions align with functional needs and technical standards. 3. Assist in the development and maintenance of product roadmaps and release schedules, including coordination of upgrade timelines, enhancement priorities, and project delivery milestones to ensure alignment with organizational objectives. 4. Translate business requirements into actionable development tasks, cla   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 158719 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Microsoft Suite job openings in other states Jobs List Technical Writer I -159935 Create date: 11-Jun-2026 Start date :07/1/2026 End Date :06/30/2027 Submission deadline :6/17/2026 Client Info : DAS Note: *Microsoft Teams, video on and audio *Remote or On-site? Must be CURRENT WI residents. *No relocation allowed. *Can work in office or be mostly remote but must be WI re.... 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