outlook MS Office SLAs Hardware Software Installation IT Help Desk Analyst (Jobs   Requirement id 154615 Job title Analyst Job location in Conyers, GA Skills required Technical Degree In Computer Science, outlook, MS Office, SLAs Hardware Software Installation IT H Open Date 08-Aug-2025 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Technical Degree In Computer Science, outlook, MS Office, SLAs Hardware Software Installation IT H Start date : 08/25/2025 End Date : 06/30/2026 Submission deadline : 08/14/2025 Client Info : DDS - IT Note: * Agency Interview Type : In Person Only * Onsite LOCAL CANDIDATES * *This position is located at DDS Headquarters in Conyers, Georgia* * *Bilingual, Spanish highly preferred* * **Do NOT submit candidate previously submitted to #762935 & #765352** * *MUST have IT Help Desk Call Center exp* Description : Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications: • Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154615 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Technical Degree In Computer Science job openings in other states Jobs List Solution Analyst - 61758 Create date: 08-Nov-2023 Start date : 11/13/2023 End Date : 11/01/2024 Submission deadline : 11/16/2023 Client Info : NeDHHS Note : * Candidates can work remotely. Description : The solution analyst is a member of the Business Solution Architecture team. The solution architecture team is the li.... (This job is for - Stakeholders Jobs in NE Lincoln Analyst - (in Lincoln, NE))    Technical Degree In Computer Science job openings in GA Jobs List GA DOL Systems Analyst 2 (Savannah, GA) (709262) Create date: 21-Apr-2023 Start date :05/15/2023 End Date :06/28/2024 Submission deadline :04/26/2023 Client Info :GDOL-IT Note: Onsite Description : *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, S.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GDOT IT Support Supervisor (705654) Create date: 22-Mar-2023 start date : 04/10/2023 End date : 04/01/2024 submission deadline : 04/05/2023 client info : GDOT - IT App Note : * Hybrid Description : We are seeking an experienced IT Support Supervisor to lead our IT application support .... (This job is for - Jobs in GA Atlanta Architect - (in Atlanta, GA)) GA DOL Systems Analyst 2(698436) Create date: 22-Nov-2022 Start date :12/05/2022 End Date :06/30/2023 Submission deadline :12/02/2022 Client Info :GDOL-IT Description : --------------------------------------------- *Local Candidates, North Georgia - Gainesville Area* *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* • Provide onsite desktop.... (This job is for - job Jobs in GA NorthGeorgia Analyst - (in North Georgia, GA)) GA DBHDD IT Support Specialist 1 (684993) Create date: 03-Jun-2022 Start date :06/20/2022 End Date :06/30/2023 Submission deadline :06/10/2022 Client Info :DBHDD OITSD Description : * MUST BE LOCAL TO METRO ATLANTA AREA* *Onsite REQUIRED from day 1* Do NOT submit candidates previously submitted to #681979 The Georgia Department of Be.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DOL Systems Analyst 2 (651878) Create date: 07-May-2021 Start Date:05/24/2021 End Date:08/31/2021 Submission Deadline:05/07/2021 Client Info:GDOL-IT *nOTE: Agency Interview Type: Web Cam Interview Only Description: *Local Candidate* *MUST WORK ON-SITE* Provide special project support imaging, deployment, breakdown & .... (This job is for - Troubleshooting Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Analyst: Technical Degree In Computer Science, outlook, MS Office, SLAs Hardware Software Installation IT H in Conyers, GA)

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