IT Experience Consultant (Jobs in Detroit, MI)   Requirement id 150256 Job title Consultant Job location in Detroit, MI Skills required Technical Support, IT Experience, Customer Service Experience, Open Date 30-Oct-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Technical Support, IT Experience, Customer Service Experience, No of Submissions : 1 start date : 12/02/2024 End date : 12/01/2025 submission deadline : 11/6 at 10AM EST. client info : MGCB Note: * - Interviews: Interviews will be held onsite at 3062 W Grand Blvd, Detroit, MI, 48202. Candidates must be available for an in-person interview. * - Duration: 1 year with extension likely * - Position location: 3062 W Grand Blvd, Detroit, MI, 48202. Please note: This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202. - Local candidates only. Please do not submit candidates who will need to relocate. * Please note: Resource will not be able to gamble within casinos or participate in online gaming in the State of Michigan. Description : General Summary of Function/Purpose of Position This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? • Communicate effectively, both orally and in writing, with users, unit staff and Managers • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software • Analyze operational problems • Investigate alternative solutions and potential risk • Initiate corrective action • Record and report status • Teach and assist other staff and users • Project management • Server support • Telecommunications support • Database systems support • Enforce security standards What is the function of the work area and how does this position fit into that function? Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives. Duty 1 General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Individual tasks related to the duty: • Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges. • Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs. • Serve as technical experts providing support to other technicians. • Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges. • Administers and implements automated data processing systems and computer application programs. Duty 2 General Summary of Duty 2 % of Time 35 Lead, coordina   Call 502-379-4456 Ext 100 for more details. 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