outlook MS Office Active Directory Escalate Tickets Hardware Software IT Help Desk A   Requirement id 154943 Job title Analyst Job location in Conyers, GA Skills required Helpdesk Technician, outlook, MS Office, Active Directory Escalate Tickets Hardwa Open Date 02-Sep-2025 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Helpdesk Technician, outlook, MS Office, Active Directory Escalate Tickets Hardwa Start date : 09/22/2025 End Date : 06/30/2026 Submission deadline : 09/05/2025 Client Info : DDS - IT Note: * Agency Interview Type : In Person Only * Onsite * LOCAL CANDIDATES * This position is located at DDS Headquarters in Conyers, Georgia* * Bilingual, Spanish highly preferred* * *Do NOT submit candidate previously submitted to #762935 & #765352 & #774574** *MUST have IT Help Desk Call Center exp* Description : Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications: • 2+ years experience handling customers, questions, complaints, and/or providing information in an IT call center environment. • 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154943 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Helpdesk Technician job openings in Conyers, GA Jobs List GA DDS Help Desk Analyst 1 (712209) Create date: 31-May-2023 start date : 06/19/2023 End date : 06/28/2024 submission deadline : 06/06/2023 client info : DDS - IT Note : * Hybrid Description : Provides technical assistance to both internal and external customers for tier one issues. Th.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) GA DDS Help Desk Analyst 1 (688311) Create date: 22-Jul-2022 Start date :08/08/2022 End Date :06/30/2023 Submission deadline :07/27/2022 Client Info :DDS Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Provides technical assistance to both internal and external customers for tier one .... (This job is for - outlook Jobs in GA Conyers Analyst - (in Conyers, GA))    Helpdesk Technician job openings in other states Jobs List VSU - Help Desk Tech - (747803) Create date: 04-Oct-2024 Hybrid No of Submissions : 2 start date :10/21/2024 End date :12/31/2024 submission deadline : 10/9/2024 client info : VSU Note: * Agency Interview Type: Both Web Cam and In Person Interview * 100 % ON SITE FROM DAY 1 (**maybe a minimal fee to contractor for .... (This job is for - Peripherals Jobs in VA Petersburg Consultant - (in Petersburg, VA)) DGS Technical Support Analyst 2 (722814) Create date: 16-Oct-2023 Onsite start date :11/06/2023 End date :05/31/2024 submission deadline :10/19/2023 client info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contract.... 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(This job is for - job Jobs in VA Richmond Consultant - (in Richmond, VA)) Service Desk 1/SD1 - 70950 Create date: 22-May-2020 Start Date :07/01/2020 End Date :02/26/2021 Submission Deadline :Tuesday 5/26 @ 3PM Client Info : DAS Note : * Number of positions: 10 (positions will last from 7/1/20-02/26/21) * Interviews: The team will review submissions the week of 5/25 and plan to select interviews for.... (This job is for - job Jobs in OH Columbus Consultant - (in Columbus, OH))    Helpdesk Technician job openings in GA Jobs List GA DPH Help Desk Analyst 1 (647348) Create date: 10-Mar-2021 Start Date :03/22/2021 End Date :06/30/2021 Submission Deadline :03/15/2021 Client Info : DPH Note : * Agency Interview Type : Either Web Cam or In Person Description : Job Summary: Under supervision, assist customer with tier one issues or for.... 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