IT Experience Troubleshooting Organizational Skills Decision Making Facilitation Ski   Requirement id 60773 Job title Analyst Job location in Columbus, OH Skills required IT Experience, Troubleshooting, Documentation Skills, Organizational Skills Decision Making Fa Open Date 08-May-2017 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: IT Experience, Troubleshooting, Documentation Skills, Organizational Skills Decision Making Fa Start Date : 06/05/2017 End Date : 06/30/2017 Submission Dead Line : 05/12/2017 Description : ODOT is looking for a Help Desk Analyst (HDA1) for an assignment onsite through the end of the fiscal year with extension through FY18. Please see attached JD for any additional information. ODOT is requesting that vendors not submit candidates that were previously submitted to ODOT requisitions of recent ODOT HDA1 openings. Please check with the candidates prior to submitting. Local candidates only and onsite interviews are REQUIRED. Do not submit candidates unavailable to interview onsite. Please submit resumes in a word document and remove all personal and vendor information. PLEASE DO NOT reach out to ANY individuals at ODOT regarding this posting nor candidates for this posting. All questions/comments/etc. must be directed to the MSP Team, specifically, Andy Hovest. Contact information can be found below. Thank you in advance for your cooperation and support on this Requirement Description: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/Time 1. 1 Year I.T experience 2. 1Year Troubleshooting experience 3. 1 Year experience documenting procedures Desired Skills/Time • Service Now experience is desired.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 60773 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), IT Experience job openings in Columbus, OH Jobs List DEV IT Consultant 3 (764528) Create date: 27-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 05/29/2025 Client Info : DEV Description : IT Consultant 3 The IT Consultant will be responsible for advising clients on how to use various information technology processes, systems, and techniques to solve business.... 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