IT Experience Troubleshooting ServiceNow Help Desk Analyst Analyst (Jobs in Colum   Requirement id 66202 Job title Analyst Job location in Columbus, OH Skills required IT Experience, Troubleshooting, Documentation Skills, ServiceNow Help Desk Analyst Open Date 13-Dec-2017 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Experience, Troubleshooting, Documentation Skills, ServiceNow Help Desk Analyst Start Date : 01/08/2018 End Date : 06/30/2018 Submission Dead Line : Monday 12/18 @ 10AM Description : Interviews: Onsite Interviews- LOCAL CANDIDATES Requirement Description: HDA2 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Uses creativity and innovation to automate and streamline processes and procedures. 3. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 4. Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. 5. Working knowledge of Excel spreadsheets. • Strong communication/leadership skills. • Strong influence, collaboration and negotiation experience. • Ability to collaborate with supporting resources across business and/or functional lines. • Have excellent oral and written skills/possess strong meeting and work session facilitation skills. • Act as the escalation point for high priority support issues. • Ability to interpret end user license agreements. • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. • Call software and hardware vendors to request service regarding defective products. • Act as a subject matter expert for one or more custom or COTS applications. • Talk to programmers to explain software errors or to recommend changes to programs. • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. • Test software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write software and hardware evaluation and recommendations for management review. • Must be knowledgeable in the English language/speak clearly and understandably use the English language. Mandatory Requirements/ 4 year college degree in field of specialty or equivalent education and experience combined 3 Years I.T experience 3 Years Troubleshooting experience 3 Years experience documenting procedures Desired Skills• Service Now experience is desired.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 66202 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), IT Experience job openings in Columbus, OH Jobs List DEV IT Consultant 3 (764528) Create date: 27-May-2025 Start date : 07/01/2025 End Date : 06/30/2026 Submission deadline : 05/29/2025 Client Info : DEV Description : IT Consultant 3 The IT Consultant will be responsible for advising clients on how to use various information technology processes, systems, and techniques to solve business.... 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