IT Experience Troubleshooting Call Center Experience Help Desk Consultant (Jobs i   Requirement id 138286 Job title Consultant Job location in Madison, WI Skills required Customer Service Skills, IT Experience, Troubleshooting, Call Center Experience Help Desk Open Date 04-Jan-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Customer Service Skills, IT Experience, Troubleshooting, Call Center Experience Help Desk start date : 02/06/2023 End date : 06/30/2023 submission deadline : 1/11 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS - 1 round * Duration of the Contract: through 6/30/2023, possibility of extension * Candidates are required to be a WI resident. Local candidates or candidates willing to relocate at the candidates expense to a driving distance from Madison. Majority of work can be done remotely but may be required to work in the office in Madison WI. Description : Provides support to end users on a variety of IT issues, including but not limited to providing password and network access asistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citzens customers, and monitoring systems. Responds to telephone calls, email and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly-used concepts, practices, and procedures within a Level 2 IT support field. Participates in the review and updating of pre-established knowledge/instructions used by the ESD service desk staff to resolve known issues with established resolutions provided by the IT application and IT service owners. May function as a communicator of known IT applications and service outages in the event that the Help Desk L3 and Team Lead staff are unavailable, utilizing an established communication process. Primary job function does require some independent judgement when reviewing established knowledge/instructions and communication of known IT outages to the IT customers. This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities: 1. Provides support to end users on a variety of issues. 2. Identifies, researches, and resolves technical problems. 3. Responds to telephone calls, email and personnel requests for technical support. 4. Documents, tracks, and monitors the problem to ensure a timely resolution. 5. Has knowledge of commonly used concepts, practices, and procedures within a particular field. 6. Relies on experience and judgment to plan and accomplish goals. 7. Performs a variety of complicated tasks. 8. A wide degree of creativity and latitude is expected.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138286 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Customer Service Skills job openings in Madison, WI Jobs List Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Help Desk II -127504 Create date: 06-Mar-2024 start date : 03/18/2024 End date : 06/30/2024 submission deadline :3/8/24 at 4:00PM CST client info : DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/24 with extensions.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... (This job is for - Accounting Jobs in WI Madison Administrator - (in Madison, WI)) Help Desk II - 114943 - SP Create date: 06-Mar-2023 start date : 04/17/2023 End date : 06/30/2023 submission deadline : 3/13 at 4:00PM CST. client info : DOA Note : * Interview Process: Remote Interviews through TEAMS meeting - 1 round * Duration of the Contract: through 6/30/2023, possibility of extension * Candidate.... (This job is for - IT Experience Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 114316 - SP Create date: 14-Feb-2023 start date : 03/06/2023 End date : 06/30/2023 submission deadline : 2/21/23 at 4:00PM CST. client info : DOC Note : * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/23, with potenti.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service Skills job openings in other states Jobs List DMAS - Business Analyst 3(762841) Create date: 30-Apr-2025 Start date : 05/19/2025 End Date : 06/30/2025 Submission deadline : 5/5/2025 Client Info : DMAS Note: * Agency Interview Type : In Person Only * Onsite * REPLACING 760236 ON SITE 3 days per week and remote 2 days per week. Duration expected to go 6 mo - 1 yr be.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - System Administrator- Mid Level (761394) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : Support customers using good customer service skills including the abi.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) NCDIT - System Administrator- Senior (761395) Create date: 10-Apr-2025 Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 04/16/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : We need this position that provides desktop support to the 14 agencies.... (This job is for - job Jobs in NC Raleigh Administrator - (in Raleigh, NC)) DMAS - Business Analyst 3 (760236) Create date: 24-Mar-2025 Job Title: DMAS - Business Analyst 3 - IN PERSON IVs ONLY! (760236) Onsite Start date : 04/07/2025 End Date : 06/30/2025 Submission deadline : 3/27/2025 Client Info : DMAS Note: * Agency Interview Type: In Person Only * DMAS Business Analyst 3 - IN PERSON INTER.... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) NCDIT - Specialist- Junior (757198) Create date: 20-Feb-2025 Remote No of Submissions : 2 Start date : 02/10/2025 End Date : 06/30/2025 Submission deadline : 02/21/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Webcam Interview or In Person Description : **This is a remote position. T.... (This job is for - ServiceNow Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Customer Service Skills job openings in WI Jobs List Technician III - 112328 - SP Create date: 09-Dec-2022 start date : 01/03/2023 End date : 06/30/2023 submission deadline : 12/16/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: In-person or remote interviews * Duration of the Contract: 6 months with potential for extension. * Onsite or Remote? MU.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician II - 111457 - SP Create date: 10-Nov-2022 Start date : 12/05/2022 End Date : 6 Months from projected start date Submission deadline : 11/17/22 at 4:00PM CST. Client Info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension. <.... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Technician I - 111116 - SP Create date: 02-Nov-2022 start date: 11/28/2022 End date: 6 Months from projected start date submission deadline: 11/9/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension..... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) Desktop Support-3 - WISCJP00018124 Create date: 26-Feb-2021 Start Date :04/19/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 03/04/2021 by 8:00 a.m. CT Client Info : (DHS) Division of Enterprise Services Note : * Duration: Initial Period: 04/19/2021- 06/30/2021; Renewals/Extensions through 04/18/2024 Description .... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) (Consultant: Customer Service Skills, IT Experience, Troubleshooting, Call Center Experience Help Desk in Madison, WI)

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