IT Experience Salesforce CRM SDLC Experience Strong Written And Verbal Communicatio   Requirement id 71315 Job title Analyst Job location in Baltimore, MD Skills required IT Experience, IT Business Analyst, JAD Sessions, Salesforce CRM SDLC Experience Strong Wr Open Date 10-Jul-2018 Close Date Job type Not specified Duration 36 Months Compensation DOE Status requirement --- Job interview type Face to Face interview Apply    Email Recruiter: coolsoft Job Description Analyst: IT Experience, IT Business Analyst, JAD Sessions, Salesforce CRM SDLC Experience Strong Wr Notes: NOTE: 1. Master Contractors may propose up to One (1) (s) resumes for consideration. 2. Master Contractors proposing in response to the RFR must submit the documents below as separate files contained in three separate emails as follows: Submission deadline: 07/24/2018 12:00 p.m. Start date: 8/1/2018 End date: 7/30/2021 Client: Maryland Health Benefit Exchange (MHBE) Description: The Maryland Health Benefit Exchange (MHBE) created a website and call center operating under the name Maryland Health Connection (MHC). Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost sharing reductions (CSR) and public assistance programs such as Medicaid and the Maryland Childrens Health Insurance Program (MCHP). MHBE seeks up to one (1) Subject Matter Expert to provide services as Salesforce Customer Relationship Management (CRM) consultant to support the MHBE in a variety of tasks such as requirements elicitation, business analysis, converting business and operational needs into technical requirements, managing deliverables, collaborating with stakeholders and creating/maintaining technical and functional documents across its Salesforce CRM and related applications and processes. Assist in developing the framework, approaches, and processes using well-designed requirements or user stories, supporting screenshots and documentation. Formulate and define project scope and objectives using knowledge of information technology and industry knowledge or requirements. Develop acceptance criteria that can be easily adapted to modern commercial rules engines and structured in a manner that is scalable and sustainable. Act as a liaison between business stakeholders, call center vendor and MHBE Information Technology team, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements for Salesforce CRM and related applications. Work closely with MHBE stakeholders to develop business and functional requirements for Salesforce CRM and related system/process modifications and enhancements. Direct or participate in studies of new and existing programs and special projects to determine feasibility, resolution of problems including organizational, procedural, technical and fiscal research and analysis. Develop policies and procedures to improve efficiency, cost-effectiveness, and/or to improve internal and external customer service through efficient elicitation, improvement and operations of Salesforce CRM and related systems. Develop information system documentation to support MHBE IT Call Center operations. Review and provide written comments for deliverables and ensure the deliverables address all business and functional requirements as expected. Support requirements management, work management and change management processes. Note: The candidate must have the flexibility to work overtime, as needed, to include weekends, holidays, and off-hours. Minimum Qualifications A minimum of seven (7) years of experience in the IT field and a minimum of five (5) years of experience as an IT business analyst or equivalent. A minimum of three (3) years of experience in conducting JAD sessions with business owners and stakeholders to gather requirements. A minimum of two (2) years of hands-on experience in creating, modifying and maintaining requirements and design documents for large healthcare call center customer relationship management systems. Hands-on experience in acting as a liaison between business stakeholders, call center staff and Information Technology team to elicit requirements, document, analyze and validate business processes, systems, and solution requirements for Salesforce CRM and/or rel   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 71315 while calling.   Other jobs in MD: Annapolis (1), Baltimore (34), Baltimore Maryland (1), Beltsville (3), Downtown Baltimore (1), Elkridge (1), Frederick (2), Hanover (1), North Baltimore (2), Owings Mills (1), Rockville (1), Sparks (2), Timonium (4), Woodlawn (7), IT Experience job openings in Baltimore, MD Jobs List MHBE 1 Subject Matter Expert BARFR050918-SP Create date: 09-May-2018 Notes: 1. Master Contractors may propose up to one (1) (s) resumes for consideration. 2. 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