IT Experience Data Center Change Management ITIL Framework Manager (Jobs in Irvi   Requirement id 15118 Job title Manager Job location in Irving, TX Skills required IT Experience, LAN And WAN, Network Storage, Data Center Change Management ITIL Frame Open Date 16-Aug-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Manager: IT Experience, LAN And WAN, Network Storage, Data Center Change Management ITIL Frame ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays The Incident Manager will implement and deliver best practice incident management processes to include incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff managing incident resolution and utilizing best practices, ensure that clients, Fiserv solutions leaders, and affected parties receive timely communication and long term solutions to the incidents. Computer Operations Manager are also responsible for establishing Standards and Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions. Direct Responsibilities Delivering standard incident management process; Resolving incidents within established BPA and service times; Investigating and coordinating incident resolution for all escalated incidents; Identify correct component teams and engage them for resolution; Overseeing all Severity 1, Severity 2 tickets through to resolution including Severity 3 incidents as warranted; Overseeing Emergency changes as related to a current service interruption; Preparing Post Incident Review documents and attend Problem Management review meetings to ensure determination of Root Cause; Accurate, appropriate and timely communication to internal and external stakeholders; Providing after hours/on-call Situation Management support. This is a 24-hour, 7-day a week requirement assigned on a rotational basis. Escalating or prioritizing service requests which needs urgent attention; Remaining engaged through to resolution and ensuring senior leadership is aware of activities being carried out. Accountabilities/Deliverables The Incident Manager performs within the Incident Management process. Incident Management is defined as the Business Processes used to restore services as quickly as possible when an event occurs that “affects standard delivery of service”. This involves the management and escalation of Critical/ High Severity Incidents up to and including service restoration to avoid any business impact. Specifics on Incident Management Include Coordinate and manage technical teams during service restoration; Liaise with external service providers to facilitate prompt resolution; Ensure timely resolution of incidents is the first priority to reduce their impact on business; Escalate incident tickets as required; Provide timely feedback to senior management regarding issues affecting quality of service to clients; Review and report on all open tickets; Communicate with Business Units and second-level support to ensure prompt incident resolution; Facilitate teleconference forums; and Deliver Quality of Service by adhering to Fiservs methodologies and standards Key Outcomes: Successful service restoration; Mean Time To Restore within contracted Service Levels; Reduction in Severity 1 and Severity 2 incidents; Successful communication to management and Business Units; Increased availability for customers; Eliminating risks and ensuring a stable environment; and Meeting/exceeding all contractual obligations (ex BPA/OLAs). Specific and actionable details captured during the restoration of events Competency: A high level of experience in managing situations and stakeholders; Proven thought and intellectual leadership skills Capacity to provide strong leadership under duress in combination with the ability to make concise decisions that have br   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15118 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), IT Experience job openings in Irving, TX Jobs List FISVJP00008556 - ETG - Mgr, Computer Operations Create date: 25-Oct-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays The Situation Manager will .... (This job is for - IT Experience Client Server Jobs in TX Irving Manager - (in Irving, TX)) FISVJP00008418 - ETG - Systems Administrator Sr Create date: 02-Oct-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Candidates will need to be .... (This job is for - IT Experience Linux TCP IP Jobs in TX Irving Administrator - (in Irving, TX)) FISVJP00008411 - ETG - Systems Administrator Sr Create date: 30-Sep-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Sr. SQL Database Administra.... (This job is for - IT Experience Jobs in TX Irving Administrator - (in Irving, TX)) FISVJP00008134 - ETG - Systems Administrator Sr Create date: 15-Aug-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Candidates will need to be .... (This job is for - IT Experience Jobs in TX Irving Administrator - (in Irving, TX))    IT Experience job openings in other states Jobs List Enterprise Project Manager - Consultant - 13188 Create date: 11-Aug-2026 Start date :9/14/2026 End Date :12 Months from projected start date Submission deadline :8/18 at 5:00 PM EST. Client Info : DSS Note: * Interview Process: 1 round, virtual * Work Location: Role is hybrid (3 days onsite per week) - subject to change to fully onsite with little to no noti.... (This job is for - IT Experience Jobs in SC Columbia Consultant - (in Columbia, SC)) AHCA/FX Staff Aug RFQ - Director,Program Management Create date: 23-Apr-2026 Bid URL: https://service.ariba.com/Supplier.aw/109551050/aw?awh=r&awssk=SoB8vtbz&dard=1 Note: Online Submission Submission Deadline: 4/27/2026 Start Date: 5/15/2026 End Date:6/30/2028 Client: Florida Department of Transportation Note: * Remote work is acceptable for this position. De.... (This job is for - IT Experience Jobs in FL Tallahassee Manager - (in Tallahassee, FL)) ITTST And Knowledge Transfer Manager -156230 Create date: 16-Mar-2026 Position Title:IT Technical Support Transition And Knowledge Transfer Manager Start date : 04/13/2026 End Date : 1 Years from projected start date Submission deadline : 3/23/2026 10:00:00 AM Client Info : LEO Note: * Interview Process: Virtual Interview via MS Teams video. Pleas.... (This job is for - IT Experience Jobs in MI Detroit Manager - (in Detroit, MI)) Information Systems Architect - Consultant -10167 Create date: 11-Mar-2026 Start date : 04/06/2026 End Date : 12 Months from projected start date Submission deadline : 3/18/2026 5:00:00 PM Client Info : DSS Note: * Interview Process: 1 round, virtual (2nd round if needed) * Possibility for Extension: Yes * Work Location: Role is 100% remo.... (This job is for - IT Experience AWS Administration Jobs in SC Columbia Consultant - (in Columbia, SC)) Desktop Support I -155963 Create date: 04-Mar-2026 Start date : 04/13/2026 End Date : 12/31/2026 Submission deadline : 3/11/2026 4:00:00 PM Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Onsite or Remote? Candidate must be a CURRENT WI resident. No relocation is allowed. Role is 100% On-Site. IT Experience Microsoft Active Directory Jobs in WI Wauwatosa Consultant - (in Wauwatosa, WI))    IT Experience job openings in TX Jobs List ITSAC 537400825 Systems Analyst 3 -SP Create date: 19-Jan-2024 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000007s32AAA/537400825 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 1032 hours Note: RTR form must be signed by the candidate Submission Deadline: 1/23/2024 5:00 PM CT Start Date: 3/1/2024 End Da.... (This job is for - IT Experience Jobs in TX Austin Analyst - (in Austin, TX)) ITSAC 537400601 Systems Analyst 3 -SP Create date: 24-Jul-2023 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000007KFRAA2/537400601 Note: Online Submission Note: RTR form must be signed by the candidate Note: Total estimated hours per Candidate shall not exceed 1904 hours. Submission Deadline: 7/27/2023 5:00 PM CT Start Date: 9/01/2023 End .... (This job is for - IT Experience Jobs in TX Austin Analyst - (in Austin, TX)) ITSAC 52919103 Software Developer 2 -SP Create date: 17-Mar-2021 Bid URL: Note: Total estimated hours per Candidate shall not exceed 1280 hours Submission Deadline: 3/24/2021 5:00 PM CT Start Date: 4/1/2021 End Date: 8/31/2021 Client: Texas Health and Human Services Commission (HHSC) Description: Texas Health and Human Services Commission requires.... (This job is for - IT Experience Jobs in TX Austin Developer - (in Austin, TX)) IT Cyber Security Analysis And Response - 72295 Create date: 24-Feb-2021 Candidate must be our W2 Employee. Job Description: General Job Description The CIR (Cyber Security Incident Response) Sr. engineer is responsible for the building and supporting the underlying technologies that support the CIR Operations groups as well as producing architecture, enforcing process governance, mentoring, a.... (This job is for - IT Experience API Jobs in TX Benbrook Analyst - (in Benbrook, TX)) Supply Chain Support Specialist - 70971 Create date: 19-Jan-2021 Job Description: Title: Functional Supply Chain Support Specialist Location: Houston, TX (remote for now) Length: 3 month contract (potential extension to 12 months) - Experience with ERP systems (S/4 HANA) - 5-10 years of experience in and IT/reporting role - Participated in ERP de.... (This job is for - IT Experience HANA Jobs in TX Houston Specialist - (in Houston, TX)) (Manager: IT Experience, LAN And WAN, Network Storage, Data Center Change Management ITIL Frame in Irving, TX)

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