ITIL - Expert (Jobs in Salem, OR)   Requirement id 10180 Job title Expert Job location in Salem, OR Skills required ITIL V3 Certified, ITIL, -, Open Date 07-Jun-2012 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Expert: ITIL V3 Certified, ITIL, -, [**Note : Please Reply By : 06/14/2012**] [Note : Estimated Duration : 06/30/2012 - 06/30/2013] Description : BACKGROUND Client “Agency” is transforming howour agency conducts its core businessof administering the states tax systems. A significant part of this transformation is centered on the replacement of our legacy core systems. To assure a successful transition to the new comprehensive tax system, several new and enhanced IT capabilities must be in place. These capabilities include Configuration Management, Release Management, Asset Management, Service Desk, and endpoint device management. Agency leadership has adopted ITIL® as our IT service management framework. To date, most IT managers and staff have received ITIL foundations training. The IT Services Section has implemented a Service Desk and has begun Incident, Problem, Change and Release Management processes. To fully implement service management Agency is selecting, configuring, and implementing CA Technologies Service Management tool suite. As part of the implementation project, Agency is implementing a professional services contract to assure the product is installed to manufacturer specifications and best practices. This solicitation is separate and specifically addresses ITIL process guidance. PURPOSE The purpose of this solicitation is to elicit proposals for custom, intermediate to advanced level ITIL® v3 training. The objective of this training is to assure Agency IT staff possess the necessary skills to successfully implement and utilize the Service Management tool suite. DELIVERABLES Deliverable 1: Contractor shall customize syllabus based on pre-training consultation with Service Management sponsor. It is Agencys intention to optimize training time by removing or abbreviating ITIL topics not directly relevant to the implementation project. Deliverable 2: Contractor shall provide a total of 72 hours of training. Task 2.1: Training shall consist of three, three-day sessions. Task 2.2: Each training session shall consist of 24 hours (three contiguous business days) of classroom instruction. Task 2.3: Topics of training shall include Configuration Management, Release Management, and Asset Management. The successful candidate must be an ITIL® v3 Certified Trainer in good standing. An exceptionally qualified candidate holding an ITIL Expert or ITIL Master level certification may be considered. Course Objectives At the end of this course, participants shall be able to: · Understand and explain the key principles and concepts of Configuration Management, Release Management, and Asset Management. · Identify strategic benefits of implementing Configuration Management, Release Management, and Asset Management processes in an organization and the benefits to the business. · Explain Configuration Management, Release Management, and Asset Management processes and how they map to the Service Lifecycle. · Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery as it relates to Configuration Management, Release Management, and Asset Management. · Align IT processes with the functionality of the Service Management tool suite. · Understand the Configuration Management process to manage and maintain accurate inventory of IT infrastructure Configuration Items (CI). · Understand the Release Management process to manage Release and Deployment of applications and IT service   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10180 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2), ITIL V3 Certified job openings in Salem, OR Jobs List Process Architect IV - 150-1081-12 Create date: 30-May-2012 [**Note : Submission Deadline: 06/06/2012**] [Note : Estimated Duration: 07/02/2012 - 12/31/2012] Description : PURPOSE The purpose of this solicitation is to elicit proposals for custom, intermediate to advanced level ITIL® v3 training. The objective of this training is to assure Agency IT staff possess .... 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(This job is for - Cisco Jobs in WI Madison Engineer - (in Madison, WI)) Business Analyst -IT - J-10-986-356 Create date: 13-Mar-2015 SERVICENOW IMPLEMENTATION SPECIALIST The Implementation Specialist will guide the transition from Remedy to ServiceNow, implement, configure and customize the ServiceNow implementation, and integrate ServiceNow with other systems. RESPONSIBILITIES: Lead the planning, implementation, and support of ServiceNow Service.... (This job is for - job Jobs in VA RESTON Analyst - (in Reston, VA)) Change Manager - J-10-891-561 Create date: 30-Apr-2014 Dell IT currently has an opening on the Change Management Center of Excellence team. As a Change Manager the team member will be responsible to assist Change Management in fulfilling the following Mission statement: Change Management ensures that a unified set of policies and procedures are defined and consistent across all applications and infrast.... 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