ITIL A+ Certification Network Experence Leadership Ability Team Player Analyst (   Requirement id 86245 Job title Analyst Job location in Atlanta, GA Skills required Communication Skills, ITIL, Customer Service, A+ Certification Network Experence Leade Open Date 07-Dec-2018 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Communication Skills, ITIL, Customer Service, A+ Certification Network Experence Leade Start Date :12/10/2018 End Date :06/30/2019 Submission Deadline :12/21/2018 Client Info :APS - IT Description : Senior Field Tech (Desk Side) Support Analyst Purpose: It is seeking the services of a Senior Field Tech (Desk Side) Support Analyst to provide advanced technical support to APS schools, administrative locations, and oversight of the Field Tech Support Team in the assigned cluster. Summary: The Senior Field Tech (Desk Side) Support Analyst will be assigned to 1 location. He/She will maintain oversight of the assigned cluster to ensure adherence to established SLAs and KPIs. He/she will work under the supervision of the APS School Support Specialists. Scope of Work/Key Responsibilities: Perform all duties of Field Tech (Desk Side) Support Analysts Monitor assigned support tickets for assigned cluster; ensure tickets are resolved in adherence to SLA measurements Serve as the first point of escalation/contact to the Field Tech (Desk Side) Support Analysts Maintain weekly contact with school principals, assistant principals, business managers for all schools within the assigned cluster to ensure satisfaction of technical support Shift resources and prioritize tasks as required to meet deadlines and target completion dates Assist in training Field Tech Support Analysts through “train the trainer” approach Provide support for projects that may be running in the schools, to include providing directions for the Field Tech (Desk Side) Support Analyst teams, as needed Identify training needs for field support technicians within the assigned cluster Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes Record and submit checklists or other documentation as required for upward reporting and accountability Send weekly summary – using template - for assigned cluster to key members of leadership team (Principal, Assistant Principal, School Support Specialists, IT Director) for visibility of issues and accomplishments Drive “Day One” initiatives and documentation Drive testing support for schools Attend mandatory monthly professional development meetings Retrieve parts or other items needed to resolve issues from the APS IT Warehouse Provide support for IT projects and AV events in the assigned schools Provide QA and follow up with corrections to maintain a high level of service delivery for techs and vendors Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 5+ years work experience (minimum) Minimum 2 years APS Field Tech (Desk Side) Support Analyst experience A+ Certification Proven track record of a high level of performance and high customer satisfaction Strong technical and analytical skills Strong customer service skills Strong oral and written communication skills Proficient in understanding network and wireless support Prior experience with desk side support is a MUST Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass fingerprint background check Must be authorized to work in the United States Must hold a valid drivers license with dependable personal vehicle Personal Attributes: Strong leadership skills Must be punctual, present and visible throughout the work day Creative, curious, analytical, enthusiastic and display strong attention to detail Ability to work independently and effectively on   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86245 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Communication Skills job openings in Atlanta, GA Jobs List DOAS HCM Training Specialist (774896) Create date: 13-Aug-2025 Start Date :8/25/2025 End Date :04/30/2026 Submission Deadline :08/18/2025 Client Info : DOAS Note: * Agency Interview Type: Either Web Cam or In Person * LOCAL CANDIDATES ONLY: DOAS participates in a hybrid work environment and telework is encouraged with some days in.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) DECAL CAPS Project Coordinator (752181) Create date: 02-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 12/31/2025 Submission deadline : 12/06/2024 Client Info : DECAL-IT Note: * Agency Interview Type : Either Web Cam or In Person * Remote Description : The Childcare and Parent Services (C.... 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