ITIL Manager (Jobs in Worcester, MA)   Requirement id 93905 Job title Manager Job location in Worcester, MA Skills required Incident Management, ITIL, Problem Management, Open Date 17-Jun-2019 Close Date Job type Contract Duration 41 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: Incident Management, ITIL, Problem Management, start date:7/10/2019 End date:12/31/2022 submission deadline:7/4/2019 Description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for the people who work here. - Monitor and manage the progress of Incident Management & Problem Management - Ensure that Incident Management KPIs are fulfilled. - Perform trend analysis on Incidents and raise Problems if a common root cause is lacking. - Drive and coordinate the participants in the Incident management process when standards and procedures are not followed. - Monitor the effectiveness of the Incident Management process and make recommendations of improvement. - Proactively identify problems from incident pool and actively form a problem team to follow up. - Drive problem team to work out qualified solutions and plan implementation. - Document investigation findings, evidences, root causes and solutions. - Monitor and report status after a solution is implemented, ensure a problem is solved permanently. - Identify and escalate problems that need special attention by leadership. - Performs trend analysis on Problems management if applicable - Ensure that Problem Management targets are achieved. - Producing management information and reporting including analysis and recommendations. Job Requirements – - Education: Bachelors degree in Computer Information Systems; Bachelors degree in Computer Science Technology preferred - Fluency in English communication with both speaking and writing. - Good soft skill to communicate and coordinate teams crossing departments and domains. - Experience: Minimum 5 years of experience operating in an ITIL based environment managing Major Incidents and Problem Management.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 93905 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Incident Management job openings in other states Jobs List Mainframe Operator Level 1 Incident Manager - 459 Create date: 19-Mar-2025 Start Date : 4/21/2025 End Date : minimum 9 months from start date Submission Deadline : 03/28/2025 Description : Mainframe Operator. Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer t.... 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