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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
ITIL - Architect
(Jobs in Salem, OR)
 
Requirement id 10077
Job title Architect
Job location in Salem, OR
Skills required ITIL, ITIL V3 Certified, -,
Open Date 30-May-2012
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Architect: ITIL, ITIL V3 Certified, -,

[**Note : Submission Deadline: 06/06/2012**]

[Note : Estimated Duration: 07/02/2012 - 12/31/2012]

Description :

PURPOSE

The purpose of this solicitation is to elicit proposals for custom, intermediate to advanced level ITIL® v3 training. The objective of this training is to assure Agency IT staff possess the necessary skills to successfully implement and utilize the Service Management tool suite.




REQUIREMENTS



Contractor will customize syllabus based on pre-training consultation with Service Management sponsor. It is Agencys intention to optimize training time by removing or abbreviating ITIL topics not directly relevant to the implementation project.



Contractor shall provide a total of 72 hours of training. Training will consist of three, three-day sessions.



Each training session will consist of 24 hours (three contiguous business days) of classroom instruction.



Topics of training shall include Configuration Management, Release Management, and Asset Management.



The successful candidate must be an ITIL® v3 Certified Trainer in good standing. An exceptionally qualified candidate holding an ITIL Expert or ITIL Master level certification may be considered.

Course Objectives



At the end of this course, participants shall be able to:



· Understand and explain the key principles and concepts of Configuration Management, Release Management, and Asset Management.

· Identify strategic benefits of implementing Configuration Management, Release Management, and Asset Management processes in an organization and the benefits to the business.


· Explain Configuration Management, Release Management, and Asset Management processes and how they map to the Service Lifecycle.

· Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery as it relates to Configuration Management, Release Management, and Asset Management.

· Align IT processes with the functionality of the Service Management tool suite.

· Understand the Configuration Management process to manage and maintain accurate inventory of IT infrastructure Configuration Items (CI).



· Understand the Release Management process to manage Release and Deployment of applications and IT services.

· Understand the Asset Management process to manage IT assets (e.g. PCs, software, and other hardware).





Logistics

Contractor shall provide all training aids, and handout materials.

Contractors bid must include the base cost of training 8 staff plus a per student fee schedule for up to 4 additional students.

Contractor shall provide training material samples upon request.

All on-site contractors must sign a general secrecy agreement. (Attachment A)

Contractors bid must include all expected travel, lodging, meal and incidental expenses.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 10077 while calling.
 
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(Architect: ITIL, ITIL V3 Certified, -, in Salem, OR)
     
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