ITIL Active Directory Ms Windows 7 MS Office 20102013 Ms Office 2016 DHCP DNS Analy   Requirement id 67462 Job title Analyst Job location in Hartford, CT Skills required IT Support, IT Help Desk, ITIL, Active Directory Ms Windows 7 MS Office Open Date 07-Feb-2018 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Support, IT Help Desk, ITIL, Active Directory Ms Windows 7 MS Office Specific Services Required * Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. * Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems. * Ability to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues. * Must be customer centric and aggressive in promoting your customers needs and getting them met. * Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users. * Must answer and address all incoming service calls and emails and route accordingly. * Keep well-documented, up-to-date case notes on all tickets daily. * Ensure constant service ticket flow by escalating tickets that require higher-level assistance. * Provide first level of customer support and resolve issues or escalate as needed. * Ensure client support requests are well documented and triaged appropriately. * Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele. * Ensure the logging of all incidents and service requests. * Conduct timely triage and escalation in accordance with SLA requirements. * Address and resolve tier 1 level incidents and requests. * Engage with other service desk resources and escalate as needed to other technical teams. * Accurately document interactions, incidents, and problems. * Work with service desk and other teams to develop, enhance and clearly document technical process and procedure. * Follow, enhance and develop procedural documentation related to user account provisioning and management. * Develop, enhance and maintain knowledge base articles used by other IT staff. * Participate in Production support review meetings. Required Skills/Experience The candidate must have the following skills or experience: * Bachelor of Science in Information Technology or related field. * Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures. * Minimum 3 years of experience working in IT Help Desk support environment. * Working knowledge of System Center Service Manager or other enterprise ticketing systems alike. * Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support. * Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must. * Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 67462 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),    IT Support job openings in other states Jobs List DHB Service Support Analyst- Mid Level (755568) Create date: 24-Jan-2025 No of Submissions : 1 Start date : 02/17/2025 End Date : 02/16/2026 Submission deadline : 01/31/2025 Client Info : NCDHHS-HB Note: * Agency Interview Type : Webcam Interview Only * Onsite Description : Contractor– DHB IT - User Support Technician job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Service Support Analyst- Mid Level (735095) Create date: 29-Apr-2024 Onsite No of Submissions : 1 start date :05/27/2024 End date :05/27/2024 submission deadline : 05/03/2024 client info : NCDHHS-PH Description : Position Overview: This position will assist the NC Medicaid Infrastruc.... 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(This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NC - Meck County - Service Support Analyst- Junior (718075) Create date: 04-Oct-2023 Hybrid start date :10/31/2023 End date :04/30/2024 submission deadline :10/09/2023 client info :Mecklenburg County - Information Technology Services - Technical Services Description : The IT Service Desk Agent I will provide front line.... (This job is for - job Jobs in NC Charlotte Analyst - (in Charlotte, NC))    IT Support job openings in CT Jobs List FISVJP00008908 - ETG - Help Desk Analyst Create date: 16-Jan-2014 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description Position- .... (This job is for - Hardware Jobs in CT Glastonbury Analyst - (in Glastonbury, CT)) FISVJP00008925 - ETG - Help Desk Analyst Create date: 16-Jan-2014 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Description Position- .... (This job is for - Hardware Jobs in CT Glastonbury Analyst - (in Glastonbury, CT)) (Analyst: IT Support, IT Help Desk, ITIL, Active Directory Ms Windows 7 MS Office in Hartford, CT)

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