ITIL Drivers License Wireless Support Specialist Analyst (Jobs in Atlanta, GA)   Requirement id 62967 Job title Analyst Job location in Atlanta, GA Skills required Field Tech (Desk Side) Support Analyst, Customer Service Skills, ITIL, Drivers License Wireless Support Special Open Date 31-Jul-2017 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Field Tech (Desk Side) Support Analyst, Customer Service Skills, ITIL, Drivers License Wireless Support Special Start Date : 08/06/2017 End Date : 06/30/2018 Submission Dead Line : 08/18/2017 client info : APS - IT Description : The Atlanta Public School System is seeking the services of a Sr Field Tech. Support Analyst to provide advanced first-line desk side support to APS schools and administrative locations. Summary: The Sr Field Tech. Support Analyst will be assigned to 1 or more schools or sites (up to a max of 3 sites). The number of assigned sites will depend on the student enrollment and number of employees. He/she will work under the general supervision of the APS School Support Specialist who has overall responsibility for the regional support. Scope of Work/Key Responsibilities: Monitor support tickets submitted from assigned sites and resolve issues reported/logged. Prioritize Field Tech. Support Analysts tickets for assigned sites and team members Install Apple apps onto devices as required for instruction. Troubleshoot and resolve minor wireless, network or switch issues Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams as necessary. Perform proactive support activities including but not limited to: Checking computer labs & media centers several times per week. Updating Apple iOS on MacBook, iPad & iPod carts Installing and setting up Air Watch on mobile devices Installing Windows updates and patches Identify and update (or report) unsupported operating systems … i.e. Windows XP Ensuring that antivirus software installed on all machines and scans are completed routinely. Checking Interactive White Boards (and Projectors) in classrooms to ensure that they are functional. Update user and asset information in database (as necessary) Inventory, validate and report all technology items in schools. Report any asset transfers to ensure ownership is properly captured. Provide support for projects that may be running in the schools, to include supervision of field tech. support analyst teams, as needed. Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Work with schools to understand technology needs and funnel requirements to IT department through reporting manager/supervisor. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Record and submit checklists or other documentation as may be required. Contract Duration: 1 year (initial) Option to extend annually - based on performance. Skills and Qualifications: 5+ years work experience (minimum) A+ Certification Strong customer service skills Proficient in understanding of network, wireless support (from end-user point of view) Knowledge of best practice security standards and techniques Prior experience with desk side support is a MUST. Microsoft Windows certification is a plus ITIL experience/certification is a plus Must have clean criminal record with the ability to pass finger-print background check Must be authorized to work in the Unites States. Must hold a valid drivers license. Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse grou   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 62967 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Field Tech (Desk Side) Support Analyst job openings in Atlanta, GA Jobs List Field Tech Deskside Support Analyst - 53932 Create date: 24-Aug-2018 Start Date :08/30/2018 End Date :06/30/2019 Submission Deadline :09/15/2018 Client Info : Field Tech (Deskside) Support Analysts Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to pro.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Field Tech (Deskside) Support Analyst - 52450 Create date: 25-Jul-2017 Start Date : 07/31/2017 End Date : 06/30/2018 Submission Dead Line : 08/31/2017 client info : APS - IT Description : Field Tech (Deskside) Support Analysts Purpose: The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Sr Field Tech (Desk Side) Support Analyst - 49334 Create date: 20-Nov-2015 Description: The Client is seeking the services of multiple Sr Field Tech. Support Analysts to provide advanced first-line desk side support to Client schools and administrative locations. The Sr Field Tech. Support Analyst will be assigned to 1 or more schools or sites (up to a max of 3 sites). The number of assigned sites will dep.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Field Tech (Desk Side) Support Analyst job openings in other states Jobs List NCAOC - Field Tech Specialist- Harnett County (725769) Create date: 06-Dec-2023 Start date :12/18/2023 End Date : 06/30/2024 Submission deadline :12/11/2023 Client Info : NCAOC Description : ------------------------------------------------------ ***This is an on-site position. ***The driving radius from the contractors home to their assigned duty station should be at m.... (This job is for - job Jobs in NC Lillington Specialist - (in Lillington, NC))     (Analyst: Field Tech (Desk Side) Support Analyst, Customer Service Skills, ITIL, Drivers License Wireless Support Special in Atlanta, GA)

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