ITSM ITIL Manager (Jobs in Atlanta, GA)   Requirement id 118309 Job title Manager Job location in Atlanta, GA Skills required Project Management, ITSM, Service Catalog, ITIL Open Date 03-Aug-2021 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Manager: Project Management, ITSM, Service Catalog, ITIL Start Date :08/23/2021 End Date :06/30/2022 Submission Deadline :08/06/2021 Client Info : Georgia Tech - OIT Note : * Agency Interview Type:Either Web Cam or In Person Description : As the ServiceNow IT Project Manager you will be responsible for managing the day-to-day operations of all phases of projects related to ServiceNow solutions for a new large internal customer shared service center. You will manage groups of projects, providing a single point of knowledge and control for the aggregate effort. If you feel that this describes you, keep reading and apply! Responsibilities: • Defines and manages the project: scope, timelines/project plan, resources, deliverables, issues, risks/risk mitigation plans, quality, change control, communication plan, etc. • Responsible for managing the day-to-day operations of all phases of the project including hosting, requirements gathering, design, development/configuration, integration, testing, organizational change management & go live. • Prepare and deliver presentations, communications, KPI reports and status updates to various audiences including PMO, Steering Committees. • Anticipates and manages project risk. Recommends mitigation and corrective actions. Resolves and/or escalates issues in a timely fashion • Lead a diverse team of internal resources and implementation resources, proactively manage changes in project scope. • Oversee project methodology to ensure the project business needs and benefits are met and that the overall technology solution aligns to functional and technical requirements. • Builds and maintains a positive, collaborative relationship across all disciplines, while ensuring that key business drivers are met • Directs and coordinates activities of project personnel to ensure project progresses on schedule. Minimum Qualifications: • Minimum of 5-10 years of broad-based project experience in complex organizations • Minimum of five years of Project Management Experience • Previous successful track record with ServiceNow implementation projects. • Extensive experience in creating and tracking high quality project plans using project management software including ServiceNow ITBM • Strong users experience with ServiceNow ITSM suite of modules (Incident, Major Incident, Problem, Change, Service Catalog, Universal Request, etc.) • Knowledgeable of project management standards, processes, procedures, and guidelines using both Agile/Scrum methodologies • Understanding of ITILv3 or v4 • Tier 1 Consulting experience a plus • Thorough understanding of application development lifecycle. • Certified Project Management Professional (PMP) is preferred • Experience working with a large call center or unified shared services center is preferred.   Call 502-379-4456 Ext 100 for more details. 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