ITSM ITIL Analyst (Jobs in Tigard, OR)   Requirement id 55170 Job title Analyst Job location in Tigard, OR Skills required ITSM, ITIL, Business Systems Analyst, Open Date 26-Jul-2016 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: ITSM, ITIL, Business Systems Analyst, Description: Review client Internal Audit IT Change Management 2014 Report containing recommendations and determining scope of work to resolve findings. Assess client IT Organization to identify existing processes and procedures, and re-categorized them into ITIL/ITSM terms. Understand the ITSM landscape of the Customer and understand in-scope ITIL processes to-be designed. Provide ITIL best practice service management consulting at a strategic, design, and operational level for PERS IT organization. Understand the specific process requirements and gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors. Prepare the process definition plan, identify the reviewers and process sign-off mechanism. Author the process documents and obtain signed-off from the stakeholders (include the required process flows, diagrams) via PERS QCP. Collaborate with the staff in ISD as required to customize the ITSM tools in-scope. Identify KPIs/metrics to be used to measure the effectiveness of the process and the calculation mechanism of each of the KPIs/metrics. Provide the ITIL / ITSM training and mentoring to all staff resources as identified. Provide professional guidance over the IT Process Owners and overall IT strategic initiatives. Required Skills: 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager Experience in Process designing and supervising execution in at least 2 ITSM engagements ITIL 2011 Expert / ITIL 2011 Intermediate Certified Knowledge of ITSM Tools Capability to deliver ITIL Training and Workshops Excellent team management skills and inter-personal skills Excellent presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Desired Skills: Graduate or Postgraduate in Management / Engineering / Computer sciences preferred   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 55170 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),    ITSM job openings in other states Jobs List Business Analyst/Consultant II - 141493 Create date: 01-Apr-2025 Start Date : 4/21/2025 End Date : 06/30/2025 Submission Deadline : 4/8/2025 at 4:00PM CST Client Info: UW - Madison Note: * Interview Process: Virtual interviews via Teams * Duration of the Contract: Through 6/30 with the possibility of extension Onsite or Remote.... (This job is for - ITSM ITIL Jobs in WI Madison Analyst - (in Madison, WI)) Desktop Support IV - 137398 Create date: 18-Nov-2024 No of Submissions : 2 Start date : 12/16/2024 End Date : 06/30/2025 Submission deadline : 11/25/2024 4:00:00 PM Client Info : DFI Note: * Interview Process: Teams with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year extension .... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Project Manager- Senior (749445) Create date: 17-Oct-2024 Hybrid No of Submissions : 1 start date : 11/04/2024 End date : 11/04/2025 submission deadline : 10/23/2024 client info : NCDHHS Note: * Agency Interview Type: Webcam Interview Only Description : Position.... (This job is for - ITSM Jobs in NC Raleigh Manager - (in Raleigh, NC)) Help Desk II - 130723 Create date: 21-May-2024 No of Submissions : 1 Start date : 07/01/2024 End date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support III -130719 Create date: 21-May-2024 Bid Limit Per Vendor : 1 Start date : 07/01/2024 End Date : 06/30/2025 Submission deadline : 5/22/24 at 4pm CST Client Info : DCF Note : INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. ITSM Jobs in WI Madison Consultant - (in Madison, WI))     (Analyst: ITSM, ITIL, Business Systems Analyst, in Tigard, OR)

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