ITSM ITIL Analyst (Jobs in Tigard, OR)   Requirement id 55170 Job title Analyst Job location in Tigard, OR Skills required ITSM, ITIL, Business Systems Analyst, Open Date 26-Jul-2016 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: ITSM, ITIL, Business Systems Analyst, Description: Review client Internal Audit IT Change Management 2014 Report containing recommendations and determining scope of work to resolve findings. Assess client IT Organization to identify existing processes and procedures, and re-categorized them into ITIL/ITSM terms. Understand the ITSM landscape of the Customer and understand in-scope ITIL processes to-be designed. Provide ITIL best practice service management consulting at a strategic, design, and operational level for PERS IT organization. Understand the specific process requirements and gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors. Prepare the process definition plan, identify the reviewers and process sign-off mechanism. Author the process documents and obtain signed-off from the stakeholders (include the required process flows, diagrams) via PERS QCP. Collaborate with the staff in ISD as required to customize the ITSM tools in-scope. Identify KPIs/metrics to be used to measure the effectiveness of the process and the calculation mechanism of each of the KPIs/metrics. Provide the ITIL / ITSM training and mentoring to all staff resources as identified. Provide professional guidance over the IT Process Owners and overall IT strategic initiatives. Required Skills: 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager Experience in Process designing and supervising execution in at least 2 ITSM engagements ITIL 2011 Expert / ITIL 2011 Intermediate Certified Knowledge of ITSM Tools Capability to deliver ITIL Training and Workshops Excellent team management skills and inter-personal skills Excellent presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Desired Skills: Graduate or Postgraduate in Management / Engineering / Computer sciences preferred   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 55170 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),    ITSM job openings in other states Jobs List GA- DPH Ivanti Developer (810759) Create date: 10-Sep-2026 Start date : 10/1/2026 End Date : 06/30/2027 Submission deadline : 9/16/2026 Client Info : DPH Note: *Remote *Either Web Cam or In Person Description: Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works.... (This job is for - ITSM ServiceNow BMC Jobs in GA Atlanta Developer - (in Atlanta, GA)) Desktop Support II - 164880 Create date: 24-Aug-2026 Start date :9/21/2026 End Date :06/30/2027 Submission deadline :8/31/2026 at 4:00 PM CST Client Info : DFI Note: * Interview Process: Teams with camera on * Duration of the Contract: 6/30/2027, with potential for at least 1-year extension * Onsite or Remote? FULL TIME ONSITE. .... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) AGFC IT Asset Manager/Technical Support (809846) Create date: 21-Aug-2026 Start date :9/7/2026 End Date :06/30/202 Submission deadline : 5/17/2026 Client Info :0808 Note: * Work Arrangement: Onsite Description: * Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide oper.... (This job is for - ITSM Help Desk Jobs in AR LittleRock Consultant - (in Little Rock, AR)) Quality Assurance Engineer - SB26-1249-QE1-2027 Create date: 24-Jun-2026 Start date :7/13/2026 End Date :06/30/2027 Submission deadline : 06/29/2026 Client Info : CO Judicial Note: * Candidate Must Be Local * Position Location: Hybrid Description: The Quality Assurance (QA) Analysts role is to develop and establish quality assurance st.... (This job is for - ITSMQuality Assurance Jobs in CO Denver Engineer - (in Denver, CO)) GDOT Sr. ServiceNow Developer (805203) Create date: 16-Jun-2026 Start date :7/14/2026 End Date :06/30/2027 Submission deadline :06/22/2026 Client Info :GDOT Note: *Agency Interview Type:Web Cam Interview Only *Work Arrangement:Hybrid *Local Atlanta Candidates Only Descripton: Job Summary: As a Senior ServiceNow Developer, you wil.... (This job is for - JavaScript ITSM Jobs in GA Atlanta Developer - (in Atlanta, GA))     (Analyst: ITSM, ITIL, Business Systems Analyst, in Tigard, OR)

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