ITSM Monitoring SHARE POINT Training Material Development And Reporting Work Indepen   Requirement id 110660 Job title Consultant Job location in Albany, NY Skills required Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen Open Date 07-Oct-2020 Close Date Job type Contract Duration 24 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised repsones are due no later than 10/20/20. Responsibilities TVT is a NYS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Help Desk Support, Mid-Level Day-to-Day Tasks include, but not limited to: To respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for the medical community including physicians, surgeons, Administrators, etc. Handle one on one resolution to application complications like Multi Factor Authentication. Investigate fraud or violation of Health Commerce security issues. Review/Modify Security compliance policy and procedure. Monitoring of ITSM queues when time permits. Document the steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Installation of application specific software. Create and maintain SharePoint pages. Develop training materials for new employees and external users. Backup unit Supervisor Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 36 - 60 months-Candidate is able to work independently, without assistance. Preferred Qualifications: 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets. 36 Months experience of reviewing and enforcement of Security compliance policy and procedure. 36 months experience documenting/writing training materials. 36 Months developing and delivering employee training materials. 36 Months experience troubleshooting access issues, permissions, and individual accounts. 36 Months in a Supervisory role. 36 Months experience with hands on troubleshooting of hardware, Windows 10 OS, and applications. 36 Months experience using ITSM service desk ticket system or equivalent. 36 months experience lifting to 50 lbs. of equipment and running cable over and under furniture. 36 Months experience supporting NY.gov trust levels. Languages Must have English Native or bilingual proficiency Additional vendor information Candidates need to meet 60% of the Preferred Qualifications to qualify for the position,   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110660 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Helpdesk Support job openings in Albany, NY Jobs List Help Desk Support - 3800 Create date: 03-Jun-2020 Responsibilities Are you a Tech junkie or IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Expert This project will result in deployment, training, and support of TraCS (Traffic and Criminal Software) to over 500 police agencies across the state of New York. This application .... (This job is for - IIS FTP Jobs in NY Albany Consultant - (in Albany, NY)) Help Desk Support - 3410 Create date: 30-Jan-2020 Note: * Please be advised responses are due no later than 2/10/20. Responsibilities Are you a tech & IT geek? We have a 30-month project with our client in Albany, NY that requires a Help Desk Support, Junior Setup/deploy computers with custom images, troubleshoot computer software/hardware issues, use in.... (This job is for - Troubleshooting Training Jobs in NY Albany Consultant - (in Albany, NY))    Helpdesk Support job openings in other states Jobs List DRC-Help Desk Analyst 2-HDA2 (785912) Create date: 24-Nov-2025 Start date :12/8/2025 End Date :06/30/2026 Submission deadline :12/02/2025 Client Info : DRC Note: * Interviews will be onsite. Location TBD after candidate screening. * Candidates will work onsite in Franklin or Madison County. Description: Provides tier 2 te.... (This job is for - ServiceNow Jobs in OH Franklin Analyst - (in Franklin, OH)) ITSAC OCANov25HD Help Desk Support -SP Create date: 17-Nov-2025 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a58cs00000GFKCuAAP/ocanov25hd Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 1000 hours. Note: RTR form must be signed by the candidate Submission Deadline: 11/26/2025 @ 5:00 PM (CT). Start Date: 12/01/2025 <.... (This job is for - Jobs in TX Austin Consultant - (in Austin, TX)) VDOT Infrastructure Solutions Architect 2 (778193) Create date: 28-Oct-2025 Start date : 11/10/2025 End Date : 06/30/2026 Submission deadline : 10/31/2025 Client Info : VDOT Note: * Agency Interview Type : In Person Only * Onsite Description : - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. job Jobs in VA SouthChesterfield Architect - (in South Chesterfield, VA)) GA DHS Systems Support Tech (775610) Create date: 25-Aug-2025 Start date : 09/29/2025 End Date : 06/30/2026 Submission deadline : 09/03/2025 Client Info : DHS Note: * Agency Interview Type : Web Cam Interview Only * Hybrid Description : Job Description (General Summary): The Systems Support Technician will report to .... (This job is for - RACF Jobs in GA Atlanta Consultant - (in Atlanta, GA)) IA-DOM-DoIT-HDS3-IBHRS (760884) Create date: 03-Apr-2025 Onsite Start date : 04/21/2025 End Date : 06/30/2025 Submission deadline : 4/8/2025 Client Info : DHS-BNS: Department of Human Services Note: * Agency Interview Type: Either Web Cam or In Person Interview * The Iowa Department of Health and Human Services (“Customer”) seek.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA))    Helpdesk Support job openings in NY Jobs List Help Desk Support - 3677 Create date: 09-Apr-2020 Note: * Please be advised responses are due no later than 4/13/20. Responsibilities Are you Tech Terrific, an innovative thinker, and have great interpersonal skills? Are you energetic and enthusiastic, as well as uniquely talented? We have a 24-month project with our client in Menands, NY that.... (This job is for - Lansweeper Jobs in NY Menands Consultant - (in Menands, NY)) (Consultant: Helpdesk Support, ITSM, Monitoring, SHARE POINT Training Material Developmen in Albany, NY)

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