ITSM PaaS Project Management Bachelors Degree Administrator (Jobs in Dimondale,   Requirement id 152310 Job title Administrator Job location in Dimondale, MI Skills required AWS Environment, IT Infrastructure, ITSM, PaaS Project Management Bachelors Degree Open Date 12-Mar-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Administrator: AWS Environment, IT Infrastructure, ITSM, PaaS Project Management Bachelors Degree No of Submissions: 1 Start Date : 4/7/2025 End Date : 1 Years from projected start date Submission Deadline : 3/14/2025 at 10 am EST. Client Info : Data, Analytics, & Visualizations Division Note: * Interviews: Interviews will likely be held in person. Candidates must be available for an in-person interview. * Duration: 1 year with extension possible * Position location: Dimondale, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are required onsite days) * Local candidates only. Candidates must be located in the State of Michigan at time of submission. Description : Position Title: Cloud Support Analyst (AWS) Position Overview: As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation of our AWS cloud services. You will serve as the first point of contact for customers facing issues with AWS infrastructure and applications. This position requires strong technical expertise, excellent communication skills, and a customer-centric approach. Key Responsibilities: • Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem. • Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction. • Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks. • Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base. • Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process. • Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement. • Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management. Qualifications: • Education: Bachelors degree in Computer Science, Information Technology, or a related field; a Masters degree is preferred. • Experience: 1-3 years of experience in technical support, preferably in an AWS environment. • Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation. • Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude. • Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 152310 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    AWS Environment job openings in other states Jobs List Programmer/Analyst III (Senior) - 20221214125624 Create date: 14-Dec-2022 start date:12/28/2022 End date:3+months from Duration submission deadline:12/21/2022 Note: * Job Site: Remote Description: TECHNICAL SKILLS Must Have AWS Data Quality data quality administrator <.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Cloud Engineer - 101971 - SP Create date: 25-Mar-2022 start date:4/25/2022 End date: 6 Months from projected start date submission deadline:4/1 at 4:00PM CST. client info: UW - Madison Note: * Interview Process: Remote/Zoom link w/camera on (1 to 2 rounds) * Duration: 6 months * Remote or On-site? Remote .... 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