ITSM Problem Solving Skills VPN Troubleshooting Analyst (Jobs in Lansing, MI)   Requirement id 108108 Job title Analyst Job location in Lansing, MI Skills required Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Open Date 09-Jul-2020 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement not found Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Note :This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Prefer someone local who can work on site - will start as remote until September but expect this person to work on site by the end of the year. Candidate must be our W2 Employee. Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Although the focus is on providing increased service, in the event of an emergency Severity 1 incident, all focus will be on resolving the Severity 1 issue. The technicians will maintain normal coverage to the best of their ability until the issue is resolved. Primarily responsible to perform the following for DDMI: Monitor systems for DDMI Manage After – hours Technical calls (TAC) Requires excellent customer service skills Perform basic troubleshooting if issues occur Experience with Active Directory user management VPN Connectivity Support Automation tool experience to assist with Deployments/Releases Windows patching experience Restart jobs if appropriate Escalate issues when appropriate Provide escort services for customers Required: Minimum of 1-4 years experience as a Desktop Support Engineer Elevated analytical and troubleshooting skills Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences Self-starter and possess level of professionalism that meets our internal and client expectations Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects Elevated experience with Windows 7, 10 OS Elevated experience using ITSM ticketing too Elevated customer service experience in face-to-face, telephone or electronic interaction with clients Elevated language and communications Skills Demonstrates elevated problem-solving techniques Strong customer service orientation Solid understanding of computer support and troubleshooting Demonstrated ability to work in a team-oriented, collaborative environment Demonstrated ability to seek solutions to problems using ones own resources Preferred: Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting Solid understanding of ITIL concepts Experience working with PC deployments in small to midsize client community and assisting in leading effort Experience with deploying and supporting network printers Demonstrated ability to provide guidance and assist other Desktop Administrators Bachelors degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree A combination of education, experience and training may be considered in lieu of a formal degree A+, MCSE certification Essential Duties & Responsibilities Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Conceives and provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities Identify, log and resolve techni   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108108 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Desktop Support job openings in other states Jobs List Desktop Support I -147579 Create date: 08-Sep-2025 Start Date :10/13/2025 End Date :12/31/2025 Submission Deadline :9/15/2025 4:00:00 PM Client Info: Milwaukee County Note : * Onsite or remote? Candidates MUST be a current Wisconsin resident or willing to relocate at the candidates own expense. This is a 100% onsite position. job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 145366 Create date: 06-Aug-2025 Start Date :9/2/2025 End Date :12/31/2025 Submission Deadline :8/13/2025 at 4:00 pm CST. Client Info : Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: Until 12/31/25 with the possibility to be renewed yearly. * Onsite or remote? Candi.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support Technician - 64654 Create date: 16-Jul-2025 Start Date :10/1/2025 End Date :04/30/2026 Submission Deadline :07/25/2025 Client Info : CT DOC Note: * Position Location: On Site Description: The Board of Pardons and Paroles in Waterbury has an exciting opportunity for a Media Production Technician .... (This job is for - Jobs in CT Wethersfield Consultant - (in Wethersfield, CT)) Desktop Support IV - 143598 - Rebid Create date: 11-Jun-2025 Start Date :7/1/2025 End Date :06/30/2026 Submission Deadline :6/13/25 4:00 PM CST Client Info : DOC Note: * This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours * Interview .... (This job is for - Troubleshoot Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk III - 142875 - Rebid Create date: 20-May-2025 Start Date :7/1/2025 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly a.... (This job is for - Jobs in WI Madison Consultant - (in Madison, WI))    Desktop Support job openings in MI Jobs List Consultant - J-11-107-253 Create date: 24-Mar-2016 start date:4/1/2016 end date:10/28/2016 submission deadline:3/30/2016 description: Are you a consultant that has experience using Office 365 and Dell Migration? This might be the perfect opportunity for you. A fortune 500 company is seeking to hire someone with the below skills. If you or anyone you know may be a g.... (This job is for - Help Desk Jobs in MI DETROIT Consultant - (in Detroit, MI)) (Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti in Lansing, MI)

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