ITSM Interpersonal Skills Communication Skills Consultant (Jobs in Madison, WI)   Requirement id 148217 Job title Consultant Job location in Madison, WI Skills required MS Windows, Microsoft 365, ITSM, Interpersonal Skills Communication Skill Open Date 02-Jul-2024 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: MS Windows, Microsoft 365, ITSM, Interpersonal Skills Communication Skill Maximum Submissions per Supplier : 2 Start date : 08/05/2024 End Date : 06/30/2025 Submission deadline : 07/09/2024 by 8:00 A.M. CST Client Info : Madison, WI - IT - DFI– AST- BITSWisconsin Department of Financial Institutions (DFI) Note : Interview Process: • Teams Duration of the Contract: • 06/30/2025, likely to be extended. Onsite or Remote? • 100% onsite. This position will be working full time (5 days per week) in office in Madison. The selected hire is required to be in office full time per the team schedule. • Candidate MUST be a WI resident or willing to relocate to WI at the candidates expense prior to starting the role. Local candidatesto Madison are strongly preferred. Description : ------------------------------------------------------ Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards, and guidelines. The Help Desk III is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top Required Skills &6 or more Years of Experience): • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives,especially over the phone. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top Nice to Have skills: • ITIL 4 Foundation certification or similar • CompTIA A+ certification of similar • PMP certification or similar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148217 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), MS Windows job openings in Madison, WI Jobs List Systems Architect III - 141210 - Repost Create date: 24-Mar-2025 Start Date : 04/21/2025 End Date : 06/30/2025 Submission Deadline :3/31/25 at 4:00 PM CST Client Info : DCF Note: * No WI residency requited. OPEN TO NATIONWIDE CANDIDATES. This position is currently hybrid. However, position status is subject to change Hybrid/On Sit.... (This job is for - Troubleshooting Jobs in WI Madison Architect - (in Madison, WI)) Systems Architect III - 137695 Create date: 26-Nov-2024 No of Submissions : 2 Start date : 12/23/2024 End Date : 06/30/2025 Submission deadline : 12/5/2024 4:00:00 PM Client Info : DOT Note: * Interview Process: Virtual, Teams meeting * Duration of the Contract: 6/30/25 with option to renew * Onsite or Remote: .... (This job is for - PL SQL Jobs in WI Madison Architect - (in Madison, WI)) Help Desk III - 130131 Create date: 03-May-2024 No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 5/10/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsit.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -127581 Create date: 26-Feb-2024 Start date : 03/25/2024 End Date : 06/30/2024 Submission deadline :3/1/2024 at 4:00 PM CST. Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to.... (This job is for - job Jobs in WI Madison Expert - (in Madison, WI)) Help Desk IV - 127503 Create date: 22-Feb-2024 Start date : 03/25/2024 End date : 06/30/2024 Submission deadline : 2/29/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI residen.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI))    MS Windows job openings in other states Jobs List NCDIT - Service Support Analyst- Senior (775605) Create date: 26-Aug-2025 Start date : 08/25/2025 End Date : 06/30/2026 Submission deadline : 08/27/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Phone or In Person * Onsite Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitt.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Senior (775545) Create date: 26-Aug-2025 Start Date :08/25/2025 End Date :06/30/2026 Submission Deadline :08/27/2025 Client Info : NCDIT Note : * Agency Interview Type : Either Phone or In Person * Onsite Description : The DIT Service Desk is the 24×7x365 single point of contact for custo.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Service Support Analyst- Senior (775589) Create date: 26-Aug-2025 Start Date :8/25/2025 End Date :06/30/2026 Submission Deadline :8/27/2025 Client Info : NCDIT Note: * Agency Interview Type: Either Phone or In Person Description: The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents a.... (This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - User Support Technician II (755493) Create date: 14-Jan-2025 No of Submissions : 2 Start date : 01/20/2025 End Date : 06/30/2025 Submission deadline : 01/21/2025 Client Info : NCDIT Note: * Agency Interview Type:Webcam Interview Only * Hybrid Description : *****The candidate will be allowed to work remotely un.... (This job is for - Documentation Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDIT - Specialist- Junior (715728) Create date: 04-Aug-2023 Hybrid Start date :07/24/2023 End Date :06/30/2024 Submission deadline :08/04/2023 Client Info :NCDIT Description : ------------------------------------------------------ *****The candidate will be allowed to work remotely until all staff return to site. At that point the candid.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    MS Windows job openings in WI Jobs List Desktop Support II - 106673 -SP Create date: 12-Jul-2022 Start date : 08/08/2022 End Date : 06/30/2023 Submission deadline : July 18th at 4:00PM CST Client Info :UWSP Note : Interview Process: Interviews will be done via zoom with camera on. One round of interview. Duration: June 30th 2023. Remote or On-site? Local candidates or wil.... (This job is for - job Jobs in WI StevensPoint Developer - (in Stevens Point, WI)) (Consultant: MS Windows, Microsoft 365, ITSM, Interpersonal Skills Communication Skill in Madison, WI)

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