ITSM ITIL Consultant (Jobs in Madison, WI)   Requirement id 150537 Job title Consultant Job location in Madison, WI Skills required Communication Skills, Interpersonal Sills, ITSM, ITIL Open Date 18-Nov-2024 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Communication Skills, Interpersonal Sills, ITSM, ITIL No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 11/25/2024 4:00:00 PM Client Info : DFI Note: * Interview Process: Teams with camera on * Duration of the Contract: 6/30/2025, with potential for at least 1-year extension * Onsite or Remote? Candidates must be CURRENT Wisconsin residents. No relocation is allowed. This position will be 100% onsite in Madison five days per week. Description : Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (6 or more years of experience): • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software(e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365). • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills: • ITIL 4Foundation certification or similar • CompTIA A+ certification of similar • PMP certificationor similar   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150537 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Communication Skills job openings in Madison, WI Jobs List .NET Web Developer III Create date: 05-Mar-2025 No of Submissions : 1 Start date : 04/07/2025 End Date : 06/30/2025 Submission deadline : 3/12/2025 4:00:00 PM Client Info : DCF Note: * INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview..... (This job is for - job Jobs in WI Madison Developer - (in Madison, WI)) Security Analyst II - 138140 Create date: 13-Dec-2024 No of Submissions : 2 Start date : 01/27/2025 End Date : 06/30/2025 Submission deadline : 12/19/2024 4:00:00 PM Client Info : ETF Note: * Interview Process: MS Teams * Contract Duration: 6/30/2025, likely to extend. * Onsite or Remote? 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