IVR ACD IT Help Desk VOIP LAN And WAN Call Center Experience Windows Server Analyst<   Requirement id 16243 Job title Analyst Job location in Glastonbury, CT Skills required Avaya Equipment, IVR, ACD, IT Help Desk VOIP LAN And WAN Call Cente Open Date 04-Nov-2013 Close Date Job type Contract to Hire Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screening Apply    Email Recruiter: coolsoft Job Description Analyst: Avaya Equipment, IVR, ACD, IT Help Desk VOIP LAN And WAN Call Cente ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Open Solutions is looking for an energetic and resourceful candidate who will assist in installing, maintaining and troubleshooting of the corporate telecom infrastructure to work in Glastonbury, CT. In this role, you will: • Support and manage Avaya equipment • 2nd tear of Microsoft Lync 2010 VoIP system support • Manage Microsoft UM and Avaya Audix Voice Mail systems • Manage Fax servers • Manage Call Center IVR / ACD • Manage voice circuits and Internal cabling • Manage conference calling • Evaluate / implement emerging telecom technologies • Manage Telco systems disaster recovery plan • Document Process and procedures • work closely with all IT Helpdesk staff to resolve daily incidents. • Manage AT&T Route-It To qualify for this position, you must have: • BS Degree in Computer Science or similar discipline preferred • 2 to 3 years applicable corporate telecom support experience • 1 to 2 years enterprise wide call-routing experience • Programming experience on Avaya equipment a must. • Experience in VOIP handset/headset configuration. • Experience in Call Center vector/VDN and queues/agent configurations. • ability to work in a team environment, under pressure and deadlines • flexible to perform some tasks after hours and in weekends if needed. • An understanding of basic data networking fundamentals is needed. • understanding of LAN/WAN architectures • Microsoft LYNC or OCS knowledge a plus. • Experience with Active Directory, Windows Servers, and Server Virtualization a plus • Detail oriented, good analytical and troubleshooting skills, good communication skills both written and oral, organized and methodical   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16243 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1),         (Analyst: Avaya Equipment, IVR, ACD, IT Help Desk VOIP LAN And WAN Call Cente in Glastonbury, CT)

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