Installation Maintainence Troubleshooting Upgrade Services Specialist (Jobs in Bo   Requirement id 109593 Job title Specialist Job location in Boston, MA Skills required Technical Support, Installation, Maintainence, Troubleshooting Upgrade Services Open Date 27-Aug-2020 Close Date Job type Not specified Duration 3 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview Apply    Email Recruiter: coolsoft Job Description Specialist: Technical Support, Installation, Maintainence, Troubleshooting Upgrade Services Bid Number: BD-21-1107-1107T-TRC01-54405 Note: Online submission Note: Total number of positions sought: 2 Note: Maximum number of resumes per ITS63 Vendor: 3 Submission Deadline: 9/11/2020 03:00:00 PM EST Start Date: 9/21/2020 End Date: 12/20/2020 Client: Trial Court Description: The Office of Court Management for the Massachusetts Trial Courts is looking for a Help Desk Specialist with at least three years of experience working in a technical environment, to support multiple initiatives intended to improve the delivery of services by the courts. The position requires an ability to work both independently and as part of a team. Responsibilities: Provides direct support to Trial Court personnel and others throughout the Trial Court who use information technology and systems; the support provided may be delivered by telephone, by electronic mail or other electronic means, or in person; Resolves problems or answers questions immediately when possible; Tracks activities leading to resolution of problems, particularly when that resolution requires referral to or assistance from others; May direct others in resolving problems; Assists in training users on proper use of information technology and systems; Maintains appropriate records regarding problem situations and their resolutions through the use of a help desk ticketing system; Analyzes records to identify patterns and trends in calls for assistance and recommends appropriate actions to address these patterns; Documents resolutions to recurring problems and support issues; Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments; Instructs Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required; Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration; Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required; Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required; Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies outsource providers as required; Travels to courts and other facilities throughout the Commonwealth of Massachusetts. Valid drivers license and clean driving record required. Qualifications: Minimum of three years of experience providing computer technical support, including at least two years of computer installation, maintenance, and repair experience Demonstrated ability to identify problems and to develop feasible solutions. Experience troubleshooting and solving hardware and software problems and instructing users on new or upgraded computer applications and hardware Skill in installing, configuring, maintaining, and upgrading Microsoft operating systems, and application software Experience installing, configuring, and repairing monitors, network equipment, and peripherals such as printers and other devices Ability to use initiative and independent judgment, organizing ones   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109593 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Technical Support job openings in Boston, MA Jobs List ITS63 HPL Help Desk Specialist -SP Create date: 11-Jun-2021 Note: RTR form must be submitted Note: Email Submission Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 6/18/2021 Start Date: 7/1/2021 End Date : 12/31/2021 Client: EOHHS Description: Detailed Statement of D.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA)) PeopleSoft Conversions Consultant - 55724 Create date: 15-Nov-2019 Description: PeopleSoft Technical Support Specialist Information Technology Services (ITS) Reports to: Associate Director, Student ERP Operations and Implementations Direct Reports: None Position Overview The PeopleSoft Technical Support Specialist is responsible for providing .... (This job is for - job Jobs in MA Boston Consultant - (in Boston, MA)) NSP-RFR-12-101- STATEWIDE ELECTRONIC ONLINE CONTENT Create date: 14-Oct-2011 [Note : Responses must be received at the Board offices by 3:00PM, November 1, 2011] [NOTE : Duration of the Contract, (Including Renewal Options) The duration of this contract from July 1, 2012 through June 30, 2014 (24 months), followed by a two-year option to renew (July 1, 2014 – June 30, 2016), and a single year renewal .... (This job is for - Project Manager Jobs in MA Boston Administrator - (in Boston, MA))    Technical Support job openings in other states Jobs List Desktop Support IV - 155007 Create date: 03-Feb-2026 Start date : 03/23/2026 End Date : 06/30/2026 Submission deadline : 2/10/2026 4:00:00 PM Client Info : DCF Note: * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortl.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) NC DEQ - Technical Support Analyst - Lead (786810) Create date: 05-Dec-2025 Start date : 01/05/2026 End Date : 07/06/2026 Submission deadline : 12/11/2025 Client Info : NCDEQ-ITS Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : We are seeking a proactive and detail-oriented Technical Support A.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Desktop Support IV - 151580 Create date: 28-Nov-2025 Start date : 01/12/2026 End Date : 06/30/2026 Submission deadline : 12/5/2025 4:00:00 PM Client Info : DCF Note: INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) AV/Tech Support Project (779781) Create date: 07-Nov-2025 Start date : 11/24/2025 End Date :01/30/2026 Submission deadline : 11/11/2025 Client Info : SCC Note: * Web Cam Interview Only * Onsite Position Description: Must be ON SITE (required) for every hearing. Most weeks that may not be every day, but SCC will need mai.... (This job is for - Jobs in VA Richmond Consultant - (in Richmond, VA)) Technical Support Engineer - 150535 Create date: 31-Oct-2025 Start date : 11/24/2025 End Date : 06/30/2026 Submission deadline : 11/7/25 at 4:00PM CST. Client Info : Supreme Court Note: * Interview Process: In-person interviews in Madison * Duration of the Contract: 6/30/2026 with potential for extension. * Onsite or Remote: .... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI))    Technical Support job openings in MA Jobs List ITS63 DOT IVR Technical Lead 001 - SP Create date: 02-Oct-2018 Bid Number: BD-19-1030-0P100-0P110-31770 Pre-Bid Conference Call: Monday October 1, 2018 3:00pm Est Note: Online Submission Note: Maximum number of resumes per ITS63 Vendor:2 Submission Deadline: 10/05/2018 04:00:00 PM EST Start Date: 10/16/2018 End Date: 4/15/2019 Client: Department of Transport.... (This job is for - job Jobs in MA Quincy TechLead - (in Quincy, MA)) (Specialist: Technical Support, Installation, Maintainence, Troubleshooting Upgrade Services in Boston, MA)

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