Troubleshooting Consultant (Jobs in Madison, WI)   Requirement id 159259 Job title Consultant Job location in Madison, WI Skills required Troubleshooting, Call Center Experience, Customer Service Experience, Open Date 06-Oct-2026 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Call Center Experience, Customer Service Experience, Start date: 11/09/2026 End Date : 06/30/2027 Submission deadline: 10/13/26 at 4:00PM CST. Client Info: DOA Note: *Interview Process: Remote Interviews through TEAMS - 1 round *Duration: through 6/30/2027, possibility of extension *Onsite or remote: Must be WI resident or willing to relocate to WI at the candidates expense PRIOR to start date. HYBRID role. Roughly 3–5-week training period likely onsite with a *hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next. Description: Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form. Top Skills & Years of Experience: Customer Service, Basic IT Troubleshooting, Call center experience = 6 month. experience Nice to have skills: Previous IT call center experience Additional details: Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment. This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities: Provides support to end users on a variety of issues. 2. Identifies, researches, and resolves technical problems. 3. Responds to telephone calls, email, and personnel requests for technical support. 4. Documents, tracks, and monitors the problem to ensure a timely resolution. 5. Has knowledge of commonly used concepts, practices, and procedures within a particular field. 6. Relies on instructions and pre-established guidelines to perform the functions of the job. Qualified candidates will have at least 6 months of prior experience with the following: • Customer service • Basic IT Troubleshooting • Call center experience preferably in an IT setting.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159259 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Troubleshooting job openings in Madison, WI Jobs List Help Desk I - 163728 Create date: 24-Jul-2026 Start date :8/24/2026 End Date :06/30/2027 Submission deadline :7/31/2026 4:00:00 PM Client Info : DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Onsite or remote: Onsite. Candidates must be WI residents or willing to relocate to WI at the candidates expe.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk I - 152673 Create date: 05-Jan-2026 Start date :2/9/2026 End Date :06/30/2026 Submission deadline :1/12/26 at 4:00 PM CST. 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