VPN VPN Mangement Trouble Shooting PC Analyst (Jobs in Atlanta, GA)   Requirement id 154359 Job title Analyst Job location in Atlanta, GA Skills required Ms O365 Exchange And Unified Communication Environment., VPN, RDP Design/Development., VPN Mangement Trouble Shooting PC Open Date 18-Jul-2025 Close Date Job type Contract Duration 16 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: Ms O365 Exchange And Unified Communication Environment., VPN, RDP Design/Development., VPN Mangement Trouble Shooting PC Start date : 08/18/2025 End Date : 12/31/2026 Submission deadline : 07/25/2025 Client Info : DOAS Note: * Agency Interview Type : Either Web Cam or In Person * Onsite Description : Job Description: As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment. You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home. Job Responsibilities: Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP. Assist users with password resets, PST file management, and Exchange Admin tasks. Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams). Use ticket tracking systems to document, prioritize, and track user issues effectively. Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution. Support security and authentication tools such as OKTA and Crowdstrike. Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions. Collaborate with IT teams to ensure smooth operation of company-wide systems. Preferred Qualifications: 3+ years of experience in a technical support or help desk role. Strong understanding of Windows 11, Active Directory, and Microsoft O365. Experience troubleshooting network connectivity, VPNs, and IP phone systems. Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS). Proficiency with ticket tracking systems and remote support tools. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication and interpersonal skills to interact with users of varying technical expertise. Strong organizational skills and attention to detail in documenting issues and resolutions. Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 154359 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Ms O365 Exchange And Unified Communication Environment. job openings in other states Jobs List Help Desk III -129458 Create date: 24-Apr-2024 No of Submissions : 3 Start date : 06/03/2024 End Date : 06/30/2024 Submission deadline : 4/30/2024 at 4:00 PM CST. Client Info : DOA Note : * Interview Process: one Teams interview, two max. Video and Audio on. * Duration: Until 6/30/24 with possibility of extension <.... (This job is for - Intune Jobs in WI Madison Consultant - (in Madison, WI)) DAS-Service Desk 1/SD1 (714053) Create date: 03-Jul-2023 Start date :07/10/2023 End Date :06/30/2024 Submission deadline :07/05/2023 Client Info :DAS Description : ------------------------------------------------------ Years of Relevant Experience: 3 + Years of Experience in Call Center Support 1 Year of experience in Help Desk technical Support .... (This job is for - MS Office Jobs in OH Columbus Developer - (in Columbus, OH))     (Analyst: Ms O365 Exchange And Unified Communication Environment., VPN, RDP Design/Development., VPN Mangement Trouble Shooting PC in Atlanta, GA)

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