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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
JavaScript Python Engineer
(Jobs in Lansing, MI)
 
Requirement id 151152
Job title Engineer
Job location in Lansing, MI
Skills required JAVA SCRIPT, Web Services API, Cloud Experience, Python
Open Date 06-Jan-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Engineer: JAVA SCRIPT, Web Services API, Cloud Experience, Python

No of Submissions : 1

Start date : 02/10/2025

End Date : 1 Years from projected start date

Submission deadline : 1/13 at 10am EST.

Client Info : End User Support

Note:

* Please do NOT submit DevOps Cloud Engineers, Genesys or Amazon Engineers. Manager is looking for an Engineer to code on the NICE CXone platform.


* Position location: Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location – will consider 100% remote for outside MI candidates.
If submitting candidate outside of MI, please have them confirm their current location on RTR email document.

* Interviews: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.

* Duration: 1 year with possible extension. Please Read Full Job Description Attached.

Description :

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:
• Confident in a client facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for the application development
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.


Skills:
Critical:
• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXOne Studio experience[3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python[4+ years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls[5+ years of experience preferred]

Desired:
• Experience in Contact Center Dashboard Creation
• Experience with Salesforce
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.


* NOTE – Candidates will not be considered if they do not respond to pre-screening questions.This person must be able to program and develop scripts and interfaces for NICE CxONE application,
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151152 while calling.
 
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(Engineer: JAVA SCRIPT, Web Services API, Cloud Experience, Python in Lansing, MI)
   
 
     
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