Jira SMS Oracle Engineer (Jobs in Fountain Valley, CA)   Requirement id 89873 Job title Engineer Job location in Fountain Valley, CA Skills required SQL, Jira, Communication Skills, SMS Oracle Open Date 14-Mar-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Engineer: SQL, Jira, Communication Skills, SMS Oracle Job Description : Production Support Engineer Hyundai Telematics - Fountain Valley, CA 92708 Contract: 1 Year ~ Onsite each day Max Pay: $64.74/hour Interview Process: Local candidates will do a single in person interview and the client will have a decision in 24 hours. Non-local candidates can do a phone interview and then a WebEx, but person would need to work onsite each day: 8:30-5:30 Job Responsibilities: Production issue triage and tracking, preliminary troubleshooting activities, ticket creation and maintenance, ticket assignments, as well as vendor follow-up Working with the appropriate internal and external stakeholders to satisfy customer requests and provide resolution strategies for incoming issues Coordinate root cause analysis, problem management, and facilitation of recurring problem management meetings with management stakeholders, trend analysis, and strategic resolution Work in close collaboration with affiliate companies and related service providers to ensure that all related infrastructure systems maintain compliance with the latest Protocol specifications Identify issues and risks as they relate to the Issue/Incident Management program and take escalation actions as necessary Individual must have working knowledge of Vehicle Telematics; including general architecture, systems integration, and interface details in order to understand the platform and environment for effective triage and troubleshooting. Required Skills, Attributes & Education: Issue and Incident Management experience required Problem Management and Root Cause Analysis background required Telematics and/or M2M (Machine to Machine) Systems experience preferred. IT and/or Automotive experience preferred. Understanding of cellular communication, CAN bus and data connectivity is essential. Ability to understand and write database SQL query is a plus. Vendor Management experience required Technical background with IT systems or telecommunications preferred Accustomed to fast paced and multi-discipline environment Knowledge in Incident and Issue policies and procedures Knowledge in M2M Systems Accustomed to multi-system / multi-interface environment Strong coordination, communication, and networking sills Maintains professional demeanor Experience in a relevant industry a strong plus Best practices for general business and administrative procedures. Ability to work as a team and display excellent communication and interpersonal skills Able to multi-task and maintain composure **Additional Manager Notes*** This is the Level two Tech Support team made up of 4 others, and will be helping to support the Level 2 incident management team. Level 1 Call Center team is approx 50 people in Arizona. Ticketing: JIRA M2M knowledge to help with Activation Requests, check up on responses, and see what might have failed and where in the process it failed. The software that they use for logging, transactions and entries are all proprietary to Hyundai; so they can be ramped up on that. Essentially a customer calls in and states their issues, level 1 creates the ticket and then gets passed along to this team for issue triage, tracking and initial troubleshooting. If the issue is beyond the ability of this team it would be escalated back to either the QA or Dev teams for a deeper dive into the issue. TOP 3 Required skills: Telematics - In Vehicle / CAN bus knowledge Computer Networking experience. Wireless experience: Essentially how SMS messaging works. Nice to Haves: Being able to extract dat   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 89873 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2), SQL job openings in Fountain Valley, CA Jobs List Sharepoint Developer - 45098 Create date: 22-Mar-2019 Candidate must be your W2 Employee. 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