Jira Troubleshooting Consultant (Jobs in Madison, WI)   Requirement id 157732 Job title Consultant Job location in Madison, WI Skills required Case Management, Jira, Troubleshooting, Open Date 27-Mar-2026 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Consultant: Case Management, Jira, Troubleshooting, Start date :5/4/2026 End Date :06/30/2026 Submission deadline :4/3/2026 at 4:00PM CST. Client Info : DCF Note: * Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required. * Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted. * Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager) * Candidate will be required to provide their own equipment for this position (See job description for required specifications.) * Interview process: via Zoom/Teams Description: Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of application support tasks related to Wisconsin Child Welfare Information Systems including eWiSACWIS, SYNC, KCTS, WiSP, and WANDA. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible and collaborating with internal and vendor technical support to resolve or document technical solutions. Project Details (project overview, who the contractor will work with, soft skills needed, etc.): eWiSACWIS is the child welfare case management system of record for the State of Wisconsin. It is used by Child Welfare Professionals across 72 counties, contracted agencies, State staff and Tribal partners. In addition to eWiSACWIS, ancillary systems including SYNC (Provider Portal), KCTS (Tribal Kinship Care Tracking System), WiSP (Youth Portal), and WANDA (Domestic Abuse grant management) support the work of helping move closer to a vision of all Wisconsin children and youth are safe and loved members of thriving families and communities. This role will work with staff from BITS and the development vendor for Child Welfare applications to troubleshoot and resolve technical issues, Division of Safety and Permanence program staff to resolve policy questions, and the Child Welfare Application Product Manager to help identify common issues that should be considered for prioritization. Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardless of the outcome. This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 157732 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Case Management job openings in Madison, WI Jobs List Application Architect II - 137752 Create date: 27-Nov-2024 No of Submissions: 1 Start date : 12/23/2024 End date : 06/30/2025 Submission deadline : 12/2/2024 at 4:00PM CST. Client info: DWD Note: * Interview Process: ALL interviews will be conducted online via video conferencing. PLEASE NOTE: A real-time screenshot photo of the candidate M.... 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