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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Jira SLA Application Support Analyst
(Jobs in Millbrae, CA)
 
Requirement id 64853
Job title Analyst
Job location in Millbrae, CA
Skills required Jira, SQL, Communication Skills, SLA Application Support
Open Date 13-Oct-2017
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Analyst: Jira, SQL, Communication Skills, SLA Application Support

Start date : 10/25/2017
End date : 04/30/2018
Deadline : 10/19/2017
Description :

Candidate must be our own W2 Employee



The Enterprise Tools team provides a common platform for internal eCommerce project teams to collaborate, tools for executive decision-making, and a common place to share information and interact. Our team is looking for an application support analyst to assist users of the following applications: JIRA, Confluence, Sharepoint, and Slack. Users include product managers, software engineers, QA engineers, project managers, and marketing and business users working together on agile teams to build and support the Walmart eCommerce sites.

Responsibilities include:
• 1st level support for user questions and requests for assistance with JIRA, Confluence, Sharepoint, and Slack. Requests include access, permissions, answering how-to questions, setting up new teams, and how to write queries and dashboards.
• Management of team support ticket queue and SLA tracking
• Onboarding new teams: creating JIRA projects, Confluence spaces, Sharepoint team sites
• Creation and maintenance of how-to information for users
• Configuration of permissions, fields/workflows/screens, templates
* Application testing of plugins and upgrades
* Coordination of UAT with users for plugins/upgrades Minimum Qualifications Bachelors degree in Computer Science, Information Technology, or related Additional Preferred Qualifications
• 5 years application support experience
• JIRA, Confluence, and/or Sharepoint from a user perspective, or other web applications with ability to learn our applications quickly
• Knowledge of software development lifecycle or agile product development
• Excellent communication skills (written and verbal)
* Basic SQL queries (Oracle or SQL Server)
* Working knowledge of Linux and Windows
* Ability to analyze and monitor application / server logs

Responsible for the design and development of IT systems. Develops design and functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements. Responsible for selecting appropriate C.A.S.E. tools to develop systems and software. Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems. Possesses experience in minicomputer or client/server environments including the implementation and support of resource planning, sales automation, marketing, financial and distribution systems. Bachelor?s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 1 - 3 years of systems analysis/programming experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 64853 while calling.
 
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(Analyst: Jira, SQL, Communication Skills, SLA Application Support in Millbrae, CA)
     
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