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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
Jira Agile Methodology Consultant
(Jobs in San Francisco, CA)
 
Requirement id 91343
Job title Consultant
Job location in San Francisco, CA
Skills required Jira, Strong Problem Solving Skills, Incident Management, Agile Methodology
Open Date 18-Apr-2019
Close Date
Job type Contract to Hire
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Jira, Strong Problem Solving Skills, Incident Management, Agile Methodology

Candidate must be your W2 Employee.


Job Description :

Notes from Manager:

They perform production support from a business perspective and offer support to Digital Product teams.

This particular role is a new position being funded by the Product team and will work closely with product managers.
This person will be heavily involved in planning for operations and support. Work with business partners to prevent post-implementation operational issues.

The groups PDMs are great at managing their products but dont always think about what happens after they are implemented.
This person will review and evaluate the implementation of a new account open Microservices technology.
Goal is to define a framework to prevent issues before they occur and have other business partners eventually adopt this framework.


Background of candidate previously in Role:

- Banking background

- Business Analsyt with previous experience working with Digital Teams and Product Managers


This team functions as subject matter experts for Critical Experience Incident/Issue management across Digital Accounts, Sales, and Payments. They are responsible for Incident/Issue management from discovery to resolution. This role includes resource management, prioritization, issue diagnosis, root cause analysis, preventative measures, communication, metrics/reporting, and most importantly customer remediation/reconciliation.


This candidate will be responsible for Operations Preparedness of a major business program related to online acquisition and account open. This includes:

Defining operations KPIs and metrics to validate
Consult on and Validate Operations Preparedness activities – logging and monitoring
Document operations agreements
Facilitate the Transition to Tactical support


The candidate will be contribute to:

Incident/issue Management – Production Support
Proactive support planning for Production issue management/remediation
Process Improvement
Business Process Incident Monitoring
Communicating and Collaborating with all levels of business and technology partners
Defect management



The candidate we are seeking will have more than 5 years of experience in Production Support.

The qualified candidate must have

Proven Follow Through
JIRA Knowledge and Experience
Strong Problem Solving Skills
Prior experience in Planning for Incident Management Experience
Strong Technical and Business communications and collaboration skills
Agile Methodology Experience
Ability to think strategically and see the big picture and be able to zoom in on small details
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91343 while calling.
 
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(Consultant: Jira, Strong Problem Solving Skills, Incident Management, Agile Methodology in San Francisco, CA)
     
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